What are the responsibilities and job description for the Customer Service Rep position at ResourceMFG?
Bilingual Customer Service Rep
A large formulator and manufacturer of nutritional bar and functional powder products is seeking to fulfill their Customer Service Coordinator/Account Manager position and join their team.
Schedule is Mon-Fri 8am-5pm
Pay: $18-$19/hr
The Customer Service Coordinator/Account Manager is responsible for, but not limited to;
- Receive and enter customer purchase orders (PO) into the database. Verify the PO meets current pricing, minimum order quantity (MOQ), and customer requested dates are within lead time per customer contract. Immediate communication to customer is required with any changes that affect the customers expected delivery requirements.
- Responsible for Finished Goods (FG) Inventory; following up with Micro lab, completion of production work orders…etc. As well as, communication of FG inventory to customer, and dispatching accordingly for on-time delivery.
- Provide weekly status reports to the customer, which include: open orders, finished goods status, production schedule, materials issues, and new promise dates if applicable.
- Facilitate and preparedness on weekly customer calls (i.e. schedule changes, material issues…etc.).
- Work with Sales, Change Control, and New Product Introduction team on customer line extensions, deviations, monitoring materials effected by phase in/out projects, and new product launches.
- Communicate discontinued customer FG sku’s, and obtain material exposure. Present exposure to the customer, receive a disposition / purchase order, and insure materials are disposition within a timely manner.
- Obtain customer forecasts and provide to planning team the second week of each month.
- Participate in monthly ship sales projections and provide feedback for past due customer orders.
- Issue Returned Materials Authorization (RMA). Facilitate between Customer and Quality to validate customers request to return rejected materials.
Requirements:
- English/Spanish bilingual
- Skill in data entry with strong attention to detail and accuracy
- Proficient in Microsoft Office Products (Excel, Word and PowerPoint)
- High level of organizational skills, good written and oral communication skills
- Ability to work independently as well as part of a team and meet deadlines
- Must be able to multi-task and follow-up when responses are needed
Salary : $18 - $19
