Service Writer/Advisor

FIRST CLASS WATERCRAFT SALES

SERVICE/PARTS MANAGER JOB DESCRIPTION

​​First Class Watercraft Sales Operates multiple location in SE Florida is an authorized retailer for the industry’s top boat manufacturers, Regulator, Grady-White, Contender, Blackwood, Blackfin, Robalo, Shearwater, Sailfish, Chaparral, Sterling, Blackwood. We strive to provide a VIP experience in order to bring a level of quality and service that is unmatched in the marine industry. We are currently hiring a Service Advisor/Writer for our service department. This individual will play an intricate role in our ability to service our customers and grow our operations.

Qualifications

• Excellent customer service skills and effective communication both verbal and written.
• Strong work ethic and ability to work effectively under pressure.
• Strong working knowledge of parts and supplies used in the maintenance and repair of personal watercraft.
• Experience operating marine equipment.
• Ability to read and use technical manuals, parts books, and drawings.
• Proficiency in computer systems including Internet, Email, and MS Office products, especially Outlook and Word.
• Experience using Lightspeed for creating and tracking work orders is a plus.
• Two years of experience as a marine mechanical technician or marine yard team member – preferred.

Responsibilities

• Take customer service requests via telephone, email, and in-person interactions.
• Act as the primary contact for service customers, fostering trusting relationships to promote retention and loyalty.
• Explain recommended service needs to customers, emphasizing reported issues and preventative maintenance for their vessels.
• Identify problems and recommend appropriate maintenance actions for vessels. Create and track work orders using Lightspeed, ensuring accuracy and completeness.
• Confirm all service employees’ labor times entered by techs in work orders for tracking and invoicing purposes.
• Create and maintain schedules for technicians, ensuring optimal utilization of resources and time.
• Assist technicians in performing billable work to maintain schedules and ensure timely job completion.
• Supervise technicians and maintain customer schedules to meet service commitments.
• Maintain a safe, clean, and secure work environment at all times.
• Ensure warranty claims are created, submitted, and warranty payments received on a timely basis.
• Inspect jobs throughout the process to ensure quality control and adherence to standards.
• Oversee and approve timesheets of technicians, ensuring accuracy and compliance with company policies.
• Ensure accuracy and correctness of all work order data entry for proper documentation and billing.
• Assist in the timely completion of work orders and invoice submission to customers.
• Build and maintain strong relationships with customers to ensure retention and obtain recommendations.
• Provide the parts department with work order information and assist in parts ordering to support service operations.
• Ensure parts inventory is maintained regularly.
• Ensure any parts released have an open and completed RO.
• Maintain communication between technicians and the parts department to ensure timely delivery of parts.
• Generate job reports as requested by management to provide insights into service operations.
• The incumbent will play a crucial role in ensuring the smooth operation of the marine service/parts department and delivering exceptional service to our customers.
• All other tasks as assigned by management.

Salary and Benefits

• Competitive salary and benefits.
• Health insurance
• Dental
• Vision
• Paid time off after 12 months of employment
• Monday to Friday 7:30pm to 4:30pm

Job Type: Full-time

Pay: $33.00 - $45.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Work Location: In person

Salary : $33 - $45