What are the responsibilities and job description for the Director of Training position at First Coast Security Services?
With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer's best interests - whatever, wherever, and whoever that may be. Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.
FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country. Start your journey with us today!
The National Director of Training is responsible for improving the productivity of the organization's employees. This position designs, leads and executes the FCS roadmap to identify and harmonize security training, procedural, and minimum security standards across the system to include security officer training, workforce security guidance and awareness programs, emergency response procedures, post orders, work place violence training, lock down procedures, security forms and documentation, use of force policy, responder medical certification training, safety watch procedures, security incident reporting and escalation, and any other topics as needed.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
* Manage the existing contract for the Learning Management System (LMS).
* Assist in costs associated with the LMS system
* Develop short- and long-term strategies for utilizing the LMS platform
* Develop procedures for using the LMS platform to include storage of training records and training programs, naming of programs, access to programs etc.
* Identify and manage 3rd party consultants responsible for developing LMS course modules or develop another process for creating modules
* Develop processes and approach for creating pre-assignment and reoccurring training for existing and new contracts. This can be accomplished in conjunction with local trainers
* Review market training programs (site specific programs) for effectiveness and cost control
* Develop and instruct leadership training program(s) (Account Manager and higher)
* Meet with existing and potential clients to develop contract specific learnings. To include on the job training (OJT) and/or checklists
* Participate in customer meetings to review effectiveness of training program(s). Develop and provide oversight on metric programs
* Develop and write course training curriculums for FCS
* Develop and implement methods of measuring the effectiveness of training program(s) (metrics)
* Work alongside training managers to develop and oversee training schedules
* Develop and standardize orientation training program(s). Review by market
* Develop and oversee the company's safety program
* Manage and oversee daily operation of the Quality Assurance Team
KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
Education: Bachelors degree or 5 years of experience in similar role
Skills: Excellent verbal and written communication skills
Strong presentation skills
Adept with variety of multimedia training platforms
Ability to evaluate and research training options and alternatives
Ability to design and implement effective training and development
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Microsoft Office Suite
Word
Excel
PowerPoint
WORK ENVIRONMENT: Normal Office Setting
TYPICAL PHYSICAL DEMANDS:
* Prolonged periods sitting and standing
* Ability to organize office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management
* Occasionally walk around office to printers, copy and fax machines, and file room
* Ability to sit while working at the computer
* Ability to reach forward to answer the telephone and to use the computer
* Ability to power grip the telephone, finger press to operate the computer keyboard, calculator, and telephone keypad, and pulp pinch to handle papers
* Possess speaking skills and hearing ability to interact with customers on the telephone
This job description is not a contract and does not affect the at-will nature of your employment relationship with First Coast Security. Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment. First Coast Security reserves the right to modify or amend this job description at its discretion, without prior notice.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status
#Services
Bachelors Degree
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan
First Coast Security is an Equal Opportunity / Affirmative Action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
