What are the responsibilities and job description for the SCR Operator position at First Coast Security?
Overview
Job Skills / Requirements
With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer’s best interests — whatever, wherever, and whoever that may be.
Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.
FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country.
Job Benefits and Perks:
- Complimentary daily breakfast and lunch (Monday-Friday when available)
- Daily Stocked Complimentary Snack and Beverage Stations
- Accruing PTO
- Savings Fund Plans and Programs
- Health, Vision, and Dental Insurance
- Paid Holidays
- Provided CPR Certification Training
- Many growth and promotional opportunities
- Employee Financial and Health Assistance Programs
- Incentive and Recognition Program
- High Class Training Programs
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to:
Responsibilities include, but are not limited to:
• Answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
• Maintains various records of communications and events.
• Use multiple internal and external resources to gather and manage information and intelligence.
• Escalate (without delay) complaints and unusual/critical event information to the Supervisor.
• Accurately maintains control of all equipment and keys in the SOC. Accurately logs all equipment and keys signed out and returned by Security or other parties.
• Informs (without delay) the Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
• Answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.
Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Requirements
- Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Security Police, Corrections,) or any support role in a garrison or deployed area of operations
- Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
- Bachelor's degree in protective services, business, or related field
- A minimum of 4 or more years of active service in any military branch with an honorable, medical, or general discharge
- Associate degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
- 2 years verifiable data center security experience o 3 years verifiable private/corporate security experience
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Previous experience in surveillance and or CCTV preferred but not required
Ability to use cellular devise for reporting
WORK ENVIRONMENT:
- An encouraging, inclusive, and empowering work environment.
- Our team is development focused and will prioritize in providing opportunities to improve skill development, innovation, and will always encourage career advancement.
- Highly respectful, goal oriented, uplifting, and supportive. We value the importance of providing an inclusive and collaborative culture.
- May be required to work overtime at times.
- Work in various environments including adverse outdoor conditions such as cold, rain or heat
- Depending upon assignment may be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others
- May be exposed to or required to handle sensitive and confidential information.
TYPICAL PHYSICAL DEMANDS:
· Ability to sit for long periods of time
· Comfortable kneeling, carrying, bending, twisting, walking, and standing for extended periods of time
· Ability to perform continuous physical exertion as needed
· Occasionally lift or carry up to 40 lbs
· Climb stairs, ramps, or ladders occasionally during shift
· Frequent lifting and/or moving up to 10 pounds and occasional lifting and/moving up to 25lbs
· May be exposed to or required to handle sensitive and confidential information
This job description is not a contract and does not affect the at-will nature of your employment relationship with First Coast Security. Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment. First Coast Security reserves the right to modify or amend this job description at its discretion, without prior notice.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status
Education Requirements (Any)
High School Diploma or GED
Associates Degree
Bachelors Degree
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan
Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check
