Universal Banker

Serving our community for over 37 years!

Since opening our doors on Elm Street in Shelbyville, Tennessee in 1988, we have built our reputation on quality customer service and being an employer of choice in Bedford County! Our main focus is on the community we serve and developing our talented workforce.

From that time, we have grown from 10 to over 80 employees and opened three additional branches. In 2002, we purchased a mortgage business, which is now known as First Community Mortgage.

We have weathered challenging economic times to become even stronger and are well positioned for future growth in Middle Tennessee.

Our Mission:

• To maximize shareholder value as an independent community bank.
• To serve the financial needs of our communities, citizens, and businesses with the highest degree of integrity, professionalism, and confidentially.
• To provide superior customer products and services to the communities we serve.
• To create a rewarding environment that offers equal opportunity to all employees, while maintaining integrity and professionalism.
• To provide leadership which will help to improve the quality of life for the

Working at First Community Bank is more than just a job, it's being a part of something bigger! FCB is a family-oriented employer that strives to build a rewarding environment that offers equal opportunity to all employees while maintaining integrity and professionalism. We pride ourselves on promoting from within and developing our work force!

At FCB, employees are our greatest asset. We are proud to offer a competitive benefit package that includes:

• Competitive salary
• Affordable insurance package that includes Blue Cross Blue Shield Medical coverage
• Health Savings Account with employer contributions
• Paid Vacation and Sick Time
• Paid Holidays
• 401K with company match
• Annual bonus
• Tuition Assistance Program

Summary

The Universal Banker is responsible for providing an exceptional customer experience by handling the customers financial needs and processing transactions as needed. Retain and deepen existing customer relationships through a needs-based service approach. Establish new banking relationships. Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing sales and service-related transactions. Assist and support clients with bank technology including online and mobile banking needs.

Essential Duties and Responsibilities:

• Provides an exceptional customer service experience to new and existing customers.
• Establish new banking relationships within and out of the bank.
• Accurately and efficiently processes and records routine transactions for bank customers.
• Promotes and advises on the bank’s products and services and refers the appropriate products and services matching the customer’s needs.
• Provides a complete range of customer services including opening new accounts, explaining available financial institution products and services, and gathers customer information to process new and existing accounts.
• Performs specialized tasks such as auditing accounts, handling customer complaints, including fraud complaints.
• Answers inquiries regarding checking and savings accounts and other bank related products.
• Completes documentation for special accounts and services such as IRA’s, HSA’s, Sweeps, and Bonds, etc.
• Represents the financial institution in community affairs and civic organizations.
• Assists customers with online and mobile banking needs.
• Assist customers over the phone.
• Refers loans, outside lines of business and other bank services to the appropriate department.
• Perform any other duties assigned by the supervisor.

Job Qualifications:

· 1-2 years of teller or relevant experience, including clerical, administrative, cash handling.

· Proven exceptional customer service experience.

Knowledge, Skills, and Abilities:

· Excellent customer service and interpersonal skills with both customers and other employees

· Strong verbal and written communication skills

· Ability to maintain customer and bank confidentiality

· Knowledge of Jack Henry Core Director and Deposit Pro preferred but not required.

· The ability to effectively manage time pressures and stress that can change rapidly depending on staffing levels as well as customer activity.

· Strong organizational skills, to include re-prioritizing day-to-day tasks to accommodate the needs of both customers and co-workers.

· Maintains a high level of bank compliance and regulatory knowledge.

· Must have excellent attention to detail along with critical thinking skills.

· Must possess the ability to work well with employees at all levels of the organization and work well independently and as part of a team.

· Demonstrated work experience with confidential and sensitive information.

· Must be able to identify and resolve problems in a timely manner.

· Positive attitude, initiative, willingness and ability to contribute to projects.

· Strong PC knowledge to include Microsoft Word & Excel.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) 5% Match
• Bereavement leave
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person