Demo

Retail Learning and Development Specialist

First Community Credit Union
Fargo, ND Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 5/15/2025

Job Description

Job Description

About FCCU

As North Dakota's largest credit union with over a billion dollars in assets, First Community Credit Union is looking for a highly self-motivated individual that is organized, detailed and willing to promote the company's reputation as the "best place to work" to join our dynamic team as a Retail Learning & Development Specialist . We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

Core Values- Strengthen Community by helping members grow and thrive.

  • Community-Our Communities define who we are "People Helping People."
  • Integrity-We will live and work with uncompromised integrity.
  • Passion-We will display passion in our work and service to our membership.
  • Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Duties / Responsibilities :

You will be responsible for enhancing the knowledge, skills, and abilities of frontline staff to ensure they deliver exceptional member experiences. Assist department managers in developing, creating, updating, and maintaining applicable procedures.

  • Collaborate with the Learning and Development Manager to revise and facilitate a comprehensive employee training and development program including new employee orientation.
  • Research, customize, and deliver, or assure the delivery of, employee soft skills training such as member service, conflict resolution, time management, supervisory skills, communications, and team building.
  • Provide one-on-one or small group coaching to reinforce training and ensure skill application in the workplace with a focus on supporting retail staff.
  • Design, write, and deliver, or assure the delivery of, technical training initiatives with a retail focus. This includes technical skills, computer skills, telephone techniques, and products and services. Create, revise, and train on current and new procedures.
  • Organize and maintain training materials, manuals, job aids, reference library, training and evaluation processes and procedures, multimedia visual aids, etc.
  • Serve as a resource for retail staff, answering questions and providing guidance related to training content
  • Skills / Abilities :

  • Excellent verbal and written communication skills with strong graphic design ability.
  • Associate's degree in business or other related field from an accredited college or university. Two years of relevant work experience may be substituted for post-secondary education.
  • Extremely organized and detail oriented.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to problem solve
  • Benefits

    We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

    Work Schedule

    Monday-Friday, 8am-5pm.

    You must complete an FCCU employment application located at https : / / www.myfccu.com / careers

    First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability / vets)

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Retail Learning and Development Specialist?

    Sign up to receive alerts about other jobs on the Retail Learning and Development Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $70,310 - $88,223
    Income Estimation: 
    $88,950 - $110,401
    Income Estimation: 
    $84,958 - $111,603
    Income Estimation: 
    $75,209 - $96,589
    Income Estimation: 
    $94,855 - $123,042
    Income Estimation: 
    $131,989 - $180,602
    Income Estimation: 
    $171,757 - $234,497
    Income Estimation: 
    $94,855 - $123,042
    Income Estimation: 
    $119,865 - $157,187
    Income Estimation: 
    $109,464 - $147,115
    Income Estimation: 
    $131,989 - $180,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at First Community Credit Union

    First Community Credit Union
    Hired Organization Address Fargo, ND Full Time
    First Community Credit Union is looking to hire a full-time Service Specialist Manager for our Grand Forks Market . You ...
    First Community Credit Union
    Hired Organization Address Grand Forks, ND Full Time
    First Community Credit Union is looking to hire a full-time Service Specialist Team Lead for our Grand Forks Market . Yo...
    First Community Credit Union
    Hired Organization Address Juda, WI Part Time
    Description : General Summary Primary Responsibilities : Model a high energetic, world-class service and sales culture t...
    First Community Credit Union
    Hired Organization Address Crestwood, MO Full Time
    Branch Operations - Crestwood We are looking for a full-time Financial Service Consultant who takes pride in helping oth...

    Not the job you're looking for? Here are some other Retail Learning and Development Specialist jobs in the Fargo, ND area that may be a better fit.

    Retail Learning and Development Specialist

    First Community Credit Union, Jamestown, ND

    Learning and Development Specialist

    Sanford Health, Fargo, ND

    AI Assistant is available now!

    Feel free to start your new journey!