What are the responsibilities and job description for the Retail Learning and Development Specialist position at First Community Credit Union?
About FCCU
As North Dakota's largest credit union with over a billion dollars in assets, First Community Credit Union is looking for a highly self-motivated individual that is organized, detailed and willing to promote the company's reputation as the "best place to work" to join our dynamic team as a Retail Learning & Development Specialist. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
Core Values-Strengthen Community by helping members grow and thrive.
- Community-Our Communities define who we are "People Helping People."
- Integrity-We will live and work with uncompromised integrity.
- Passion-We will display passion in our work and service to our membership.
- Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Duties/Responsibilities:
You will be responsible for enhancing the knowledge, skills, and abilities of frontline staff to ensure they deliver exceptional member experiences. Assist department managers in developing, creating, updating, and maintaining applicable procedures.
- Collaborate with the Learning and Development Manager to revise and facilitate a comprehensive employee training and development program including new employee orientation.
- Research, customize, and deliver, or assure the delivery of, employee soft skills training such as member service, conflict resolution, time management, supervisory skills, communications, and team building.
- Provide one-on-one or small group coaching to reinforce training and ensure skill application in the workplace with a focus on supporting retail staff.
- Design, write, and deliver, or assure the delivery of, technical training initiatives with a retail focus. This includes technical skills, computer skills, telephone techniques, and products and services. Create, revise, and train on current and new procedures.
- Organize and maintain training materials, manuals, job aids, reference library, training and evaluation processes and procedures, multimedia visual aids, etc.
- Serve as a resource for retail staff, answering questions and providing guidance related to training content
Required Skills/Abilities:
- Excellent verbal and written communication skills with strong graphic design ability.
- Bachelor's degree in business or other related field from an accredited college or university. Four years of relevant work experience may be substituted for post-secondary education.
- Extremely organized and detail oriented.
- Proficient with Microsoft Office Suite or related software.
- Ability to problem solve
Benefits
We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
Work Schedule
Monday-Friday, 8am-5pm.
You must complete an FCCU employment application located at https://www.myfccu.com/careers
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)
