What are the responsibilities and job description for the Customer Service Collections Agent position at First Credit Services?
Yearning for a change? Bored at your current job? No need to look further - a world of opportunity is waiting!
We are growing at First Credit Services and adding new clients to service! We are looking for experienced customer service call center/collections agents to join our team! We have a great staff and a professional environment geared towards the success of everyone in the office.
You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, benefits, and a career path that rewards performance with growth and opportunity.
If you're experienced in collections, call center, or sales and looking to make a change – Email me your resume now! My organization is currently hiring for call center agents - customer service, collections, and compliance centric!
What are we looking for?
Full-Time Positions! First Credit Services is looking to add members to our Call Center Team! We are seeking to place 1st Party customer service collections agents in our Columbus, GA office. Currently, we are recruiting for team members that have a background and skill set in the call center, customer service, collections, or telemarketing environment. We need team members that are computer systems savvy and have the ability and flexibility to work into the late evening hours.
Do you have call center, sales, cold-calling, or customer service skills? This could be the opportunity you have been looking for!
What is First Credit Services all about?
First Credit Services, Inc. is a premier A/R Management and Collection Agency working within the collections industry. Being leaders in the industry, we remain at the forefront of CFPB and regulatory compliance. We stand at an A rating by the Better Business Bureau. As a national debt recovery agency; we have been pioneering innovative and effective collection and decline management programs since our inception in 1993. With our state of the art technology and computer systems, we focus on customer service driven collections.
We offer our clientele call center services for 3rd party and 1st party collections as well as customer relations services.
Why choose First Credit Services?
We are proud to be awarded the prestigious "Best Place to Work in Collections" recognition for 2014, 2015, 2016, and 2017. When you become part of our First Credit Services family, you're not just accepting a job but an invitation to advance your career and build leadership skills for the future. Beyond financial stability, PTO, and paid training, we offer excellent compensation which includes a base hourly wage monthly contests structure. As a true pay-for-performance organization, your career path and compensation are clearly defined by your work productivity and drive to succeed.
We Offer:
- Professional work environment
- Competitive compensation
- Paid Training
- Medical,Dental,Vision, and Life Insurance benefits
- Time away from work benefits
Responsibilities and Skillset:
- Making outbound calls to client portfolio consumer accounts
- Receiving inbound calls to discuss consumer accounts
- Negotiating payment from consumers
- Develop rapport and demonstrate a caring attitude
- Dynamic interpersonal and judgment skills
- Professional demeanor and dependable work ethic
- Ability to work in a fast-paced environment and multi-task
Requirements:
- Minimum 1 years experience in call center or related industry
- Excellent communication skills
- Strong commitment of quality
Please submit your application at the link below. You will submit your application to the Collections job vacancy.
https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=4498706
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15