What are the responsibilities and job description for the Private Banking Associate - Cash Management position at First Dakota National Bank?
First Dakota National Bank is hiring a full-time Private Banking Associate - Cash Management to join our Loft Advisors team in Sioux Falls. This person will prepare and execute funding of loan packages and documentation in accordance with establishment guidelines and policies. Cross-sell and provide support for Cash Management and Digital Banking related products and services for Business and Retail customers. Hours include Monday-Friday 8-5.
Duties
Supports the Private Bank Relationship Managers with the origination, documentation and on-going management of commercial and consumer loans. Includes the process of booking new loans and renewals. Also includes the continuous management of all credit facility documentation items.
Thrives working within the framework of a small team that works closely together to exceed both customer expectations and departmental growth objectives.
Provides ongoing relationship servicing with current Private Bank customers to maintain goodwill and gain additional business.
Coordinates with and assists back office personnel in resolving credit problems, delinquent payment issues and other related items.
Efficiently process loan advances, payment postings, maintenance requests and loan monitoring requirements.
Possess a knowledge of Cash Management products and systems
Establish and support Cash Management and Business Digital Banking customers
Assist staff with sales efforts to educate and inform customers about the benefits of our Cash Management and Digital Banking products and services
Work within Deposit, Cash Management and Digital Banking guidelines to reduce risk and ensure compliance with established policies, procedures and regulations
Recommend changes and enhancements to products and services
Generate and screen leads to attain new business relationships and product sales
Call and visit target customers to promote and sell products and services
Promote and cross-sell products and services to meet customer’s needs such as checking, credit card, and Digital Banking
Assist with special projects as needed
Actively utilize and understand technology and devices related to Digital Banking services
Provide support for escalated customer issues
Assist with review, monitoring and mitigation of risks to minimize losses
Assist with customer education and marketing of Cash Management and Digital Banking products and services to increase usage and adoption rates
Other duties as assigned
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's degree from four-year college or university;
Two years of experience in commercial lending environment;
Or equivalent combination of education and experience.
Work Environment
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.
Physical Demands
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.
Requirements Of All Employees
To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Design - Demonstrates attention to detail
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation - Shares suggestions for improving work
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
Judgment - Exhibits sound and accurate judgment
Motivation - Measures self against standard of excellence
Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
Planning/Organizing - Uses time efficiently; Completes work in a timely manner
Problem Solving - Identifies and resolves problems in a timely manner
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others
Duties
Supports the Private Bank Relationship Managers with the origination, documentation and on-going management of commercial and consumer loans. Includes the process of booking new loans and renewals. Also includes the continuous management of all credit facility documentation items.
Thrives working within the framework of a small team that works closely together to exceed both customer expectations and departmental growth objectives.
Provides ongoing relationship servicing with current Private Bank customers to maintain goodwill and gain additional business.
Coordinates with and assists back office personnel in resolving credit problems, delinquent payment issues and other related items.
Efficiently process loan advances, payment postings, maintenance requests and loan monitoring requirements.
Possess a knowledge of Cash Management products and systems
Establish and support Cash Management and Business Digital Banking customers
Assist staff with sales efforts to educate and inform customers about the benefits of our Cash Management and Digital Banking products and services
Work within Deposit, Cash Management and Digital Banking guidelines to reduce risk and ensure compliance with established policies, procedures and regulations
Recommend changes and enhancements to products and services
Generate and screen leads to attain new business relationships and product sales
Call and visit target customers to promote and sell products and services
Promote and cross-sell products and services to meet customer’s needs such as checking, credit card, and Digital Banking
Assist with special projects as needed
Actively utilize and understand technology and devices related to Digital Banking services
Provide support for escalated customer issues
Assist with review, monitoring and mitigation of risks to minimize losses
Assist with customer education and marketing of Cash Management and Digital Banking products and services to increase usage and adoption rates
Other duties as assigned
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
Bachelor's degree from four-year college or university;
Two years of experience in commercial lending environment;
Or equivalent combination of education and experience.
Work Environment
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.
Physical Demands
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.
Requirements Of All Employees
To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Design - Demonstrates attention to detail
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation - Shares suggestions for improving work
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
Judgment - Exhibits sound and accurate judgment
Motivation - Measures self against standard of excellence
Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
Planning/Organizing - Uses time efficiently; Completes work in a timely manner
Problem Solving - Identifies and resolves problems in a timely manner
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others
