Director of Sales Operations

Job Description

This is a remote position.

irst Due’s Director of Sales Operations is responsible for driving sales performance through strategic planning, process optimization, and data analysis. This role involves collaborating with cross-functional teams to develop and implement sales strategies, manage sales technology tools, and ensure alignment between sales and other departments.

Key Responsibilities

• Collaborate with executive leadership to develop and implement sales strategies that align with company goals.
• Analyze market trends and competitive landscape to identify opportunities for growth.
• Streamline sales processes to improve efficiency and effectiveness; implement best practices for lead generation, pipeline management, and closing sales.
• Monitor and analyze sales metrics to identify trends, areas for improvement, and opportunities for increased performance; present findings to senior leadership
• Prepare and present sales reports to senior management, providing insights and recommendations.
• Work with the training and development team to design and deliver sales training programs so they are equipped to succeed.
• Oversee the implementation and maintenance of sales technology and CRM systems, ensuring data integrity and optimize usage of sales tools to enhance productivity.
• Act as a liaison between the sales team and other departments, such as marketing, finance, and operations to ensure alignment on sales initiatives.
• Lead and mentor the sales operations team, promoting professional development and performance excellence; evaluate team performance against identified goals.

Requirements

Qualifications

We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All   applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.

Benefits

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to  people@firstdue.com  .

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA / HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit  www.firstdue.com  to learn more.

If you are a resident of a state that requires salary transparency in job postings, please reach out to  people@firstdue.com   for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response, and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected status or class.   We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. First Due maintains a drug-free workplace.

When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally.  Please review our candidate privacy notice  here   .

Requirements

Qualifications Minimum of 5 years of experience in business systems management or a similar role within a SaaS or technology-driven company Strong knowledge of business systems and tools, including CRMs, project management software, marketing automation, and data integration solutions. Tech-savvy; understands the best-of-breed tools and systems and how to optimize them Adept at solutioning and developing out-of-the-box solutions to solve for systems business needs Exceptional project management experience (PMP ideal) Comfortable managing a high volume of work with simultaneous deadlines and priorities; high attention to detail to manage multiple systems and projects simultaneously Outstanding oral and written communications skills; able to concisely present ideas and concepts Demonstrated ability to build and maintain relationships with internal and external stakeholders Strong analytical skills with the ability to identify root causes and resolve technical and process-related issues. Experience working remotely Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field Public health and safety experience preferred but not required for the right candidate. We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply. All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.