People Operations Specialist

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace for the last 3 years and a Top Corporate Philanthropist in 2023. By popular vote, First Fed received 2023 awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes in 2021.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose:

Responsible for HR operational and administrative duties. Responds to employee requests and benefit questions, facilitates HRIS input, reporting, onboarding and offboarding processes, commission, and incentive plan payouts, document management, recruiting and onboarding tasks and overall HR and Team Member support.

Essential Functions:

• Provide first-responder client support in answering questions coming through the HR Group email inbox, determines when escalation is needed.
• Process the monthly commission and quarterly incentive payouts.
• Facilitate acknowledgement process, obtaining annual plan acknowledgements signed by all employees and ensuring both new hires and employees transferred or promoted have received and signed acknowledgements within 30 days of starting their new position.
• Administer payout process to ensure all incentives are accurately calculated, approved, and paid by the established due dates.
• Process new hires, terminations, and job changes in the system of record, ensuring data is accurate and complete for all employees.
• Answer basic employee benefit questions and processes new hire benefit registration & follow up.
• Onboarding HRIS input processing hire, communications, documents, licenses & logins, and surveys.
• Offboarding HRIS input, managing supervisor and employee communications including management of termination checklist and other documents and filing.
• Manage the Referral process by tracking and ensuring payouts and appreciation hours are processed on time.
• HRIS reporting and excel report clean up and delivery, ad hoc reporting for requests from partners, monthly & scheduled reporting.
• Support HR Business Partner in ensuring the HR Hub on FirstSource, including the most up to date version of all HR policies are on the HUB.
• Maintains employee electronic files, ensuring timely and accurate filing of all documents.
• Develops and maintains current knowledge and awareness of all HR laws and regulations.
• Entering payroll codes & forms including but not limited to education reimbursement, deductions, earnings, and other items.
• Receives, sorts, and distributes incoming physical mail for HR– depends on location.
• Support HR audit activities including but not limited to Internal Audit, User Access Review, BYOD, and ad hoc requests.
• Assist with entry-level recruiting and onboarding tasks.
• Other HR-related tasks as needed.
  

Qualifications/Requirements:

• High School Diploma or certified equivalent required; HR certificate or degree preferred.
• Typically requires 2 years of progressively responsible HR experience and/or First Fed experience.
• Strong excel skills and reporting ability.
• Technology affinity and comfort, systems and applications.
• Excellent organizational and communication skills.
• Proven experience operating under pressure with tight timelines and prioritizing multiple projects at once, with a keen attention to detail.
• Excellent skills in writing, editing, and communication.
  
  

Physical Requirements:

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.

Pay Grade

• The pay range for this position is $24.49 - $41.63
• The typical hiring range for this position is $24.49 – $28.10
• The incentive plan for this position is the Staff Support Incentive plan. It is paid out quarterly with a 5% target payout.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers