Branch Operations Supervisor

Why work for First Federal Bank?

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!

Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.

Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.3 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Essential Duties and Responsibilities

• Provides excellent customer service and participates in creating a positive work environment.
• Processes, reviews, and approves a variety of routine transactions to include but not limited to deposits, withdrawals, and loan payments.
• Processes, reviews, and approves customer requests to include but not limited to cash advances, wires, foreign currency, cash exchanges, bond redemptions, transaction limit increases, and monetary instruments such as cashier’s checks, bank checks, money orders and gift cards.
• Performs vault duties to include cash shipments and distributing money to tellers, TCRs and ATMs as needed.
• Uses multiple computer programs and works with other internal departments to conduct research and resolve customer and employee issues.
• Answers emails and phone calls coming into the branch.
• Orders branch supplies and checks for customers.
• Uses teller equipment such as validators, branch capture, coin machine, currency counter, debit card machine, PIN/sig pads, TCR, and ATM to efficiently assist customers and reaches out to vendors as needed for assistance.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet.
• Ensures teller stations are organized, clean and stocked with necessary forms and supplies.
• Trains branch staff on all bank products and services.
• Trains staff in regard to compliance with all bank policies and procedures.
• Handles or assists staff with unusual transactions and answering difficult customer inquiries.
• Reviews and approves large transactions.
• Supervises tellers and CSRs and assigns appropriate workloads within the branch.
• Observes tellers to ensure the desired levels of customer service are being met in accordance with bank expectations and objectives.
• Builds customer relationships, utilizes the Connections software for recommendation/referrals, and trains staff to do the same.
• Ensures branch certification reviews/audits are completed as required and outlined in the Deposit Procedures Manual.
• Attends required trainings, meetings, conference calls and provides information received to branch staff as appropriate.
• Backs up branch security duties.
• Backs up CSR responsibilities.
• Provides oversight of branch operations staff on a day-to-day basis, to include scheduling, mentoring, and coaching.
• Holds routine branch staff meetings.
• Assumes all duties and responsibilities of the Branch Operations Manager when he/she is out of the branch.
• Completes action plans with staff, holds one-on-one meetings, and provides ongoing coaching.
• Completes performance evaluations for operations staff and provides ongoing coaching and feedback on performance.
• Aids in creating branch efficiencies.
• Follows all bank policies and procedures and complies with bank audit requirements.
• Complies with all employment laws and regulations as they pertain to staff.
• Performs all job duties and maintains compliance with all banking acts, laws, and regulations, and ensures staff has the training and resources to perform duties to maintain compliance with such acts, laws, and regulations.

Non-Essential Duties and Responsibilities

• Supports Branch Operations Manager with branch financials and growth expectations.
• Coordinates any facilities needs with the Facilities Manager and/or the Director of Branch Operations.
• Conducts business development calls/visits.
• Provides coverage at different locations, as needed.
• Attends community events to promote the bank.

Supervisory Responsibilities

Carry out supervisory responsibilities is accordance with Bank policies and applicable laws.  Responsibilities include interviewing, selection of staff and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent.  Must possess a valid driver’s license as some travel between branches and to/from Corporate may be required. At least three years of banking experience to include cash handling and new accounts. Two years of experience supervising staff.

Physical Requirements and Working Conditions

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment.  Some infrequent travel is required for branch/department visitations.  The job is within the normal office environment range.

Qualifications Preferred

Five years of banking experience to include cash handling and new accounts. Three years of experience supervising staff.