What are the responsibilities and job description for the Customer Service position at First Gen Marketing?

Job Description

First Gen is looking for a customer service representative to join our team in our Melville office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities :

Consult on customer success - Advise customers on how to successfully leverage the product / service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Requirements :

1-2 years customer service experience

Excellent written and verbal communication skills

Ability to address complaints and issues with effective solutions and a positive attitude

Passion for delighting customers with above and beyond service

Excellent time-management and prioritization skills

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Customer Service

What are the responsibilities and job description for the Customer Service position at First Gen Marketing?

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Job openings at First Gen Marketing

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