What are the responsibilities and job description for the Bilingual Collections Associate position at First Help Financial?
A company is looking for a Bilingual Collections Associate (Spanish / Portuguese).Key ResponsibilitiesProvide customer service regarding collection issues in a high-traffic call centerResolve client discrepancies and handle primarily Spanish-speaking inquiriesMeet defined department goals and activity metrics while performing daily / weekly reportingRequired QualificationsFluent in Spanish; knowledge of Portuguese is a plusHigh school diploma or GED equivalent requiredMinimum of 6 months of Collections experience or 1 year of related customer service experienceDemonstrated historical career stabilityWillingness to travel domestically for training and team-building initiatives
