What are the responsibilities and job description for the ATM and Debit Card Operations Analyst position at First Horizon?
Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
ATM Operations Analyst will play a key role in providing technical support for ATM and Debit Card operations, ensuring optimal functionality, and resolving issues promptly. The ATM Operations Analyst will collaborate with various stakeholders, including IT teams, vendors, and operations staff, to maintain high levels of ATM and debit card performance and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordination of ATM installations and removals
- ATM updates and patches
- Reconcilement and escalations of ATM cash and deposits
- Phone support for financial centers and vendors
- ATM Asset Management
- ATM monitoring, troubleshooting and analysis
- Document procedures and create job aids as needed
- After-hours support
- ATM cash analysis
- Debit card support and escalation
- ATM complaint resolution and root cause analysis
- Debit card network settlement
- Communicate and coordinate with internal and external partners
Customer Service:
- Fosters a positive working environment
- Provides guidance and support to internal business partners to meet the needs of external customers.
- Continually searches for ways to improve customer service and remove barriers
Job Requirements (Knowledge, Skills, and Abilities)
- Bachelor’s Degree (or equivalent experience)
- 5 years customer service experience required
- 3-5 years implementation/project experience required
- 2-4 years of experience preferred in the following: Retail banking and ATM experience including balancing and fault corrections, MS Office, and Debit Card Support
- 4-6 years of experience preferred in the following: ATM Operations including Diebold Network Solutions, Windows, Netop Remote Control
- Problem Solving skills a must
- Must be willing to be on call nights and weekends as needed
- Must be able to lift 20lbs
Hours:
- Monday - Friday
- 9:00 AM - 5:00 PM
About Us:
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights:
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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