What are the responsibilities and job description for the Digital Card Fraud Strategy Manager position at First Horizon?
Office Address: Atlanta, GA; Birmingham, AL; Knoxville, TN; New Orleans, LA; Memphis, TN; Charlotte, NC
Weekly Scheduled Hours: Monday- Friday 8 AM–5 PM
Position Overview:
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
The primary role of this position is supporting the Director of Fraud Strategy ensuring the organization’s goals and objectives are achieved. The Card Fraud Strategy Manager within First Horizon Bank’s Fraud team is responsible for designing and executing strategic initiatives that enhance efficiency and effectiveness in managing card fraud risk. This role plays a critical part in balancing fraud mitigation, customer experience, and operational performance across key productivity and quality metrics.
Our work ranges from identifying and resolving highly complex, strategic fraud challenges within short timeframes to leading large-scale, multi-year initiatives across the bank. The team also adapts quickly to emerging threats to minimize financial risk.
As the Manager of the Card Fraud Strategy Team, you will work in a highly collaborative environment, leading a team of analysts to develop, test, and refine fraud detection rules. Your goal will be to mitigate financial risks while minimizing the impact on customers. You will be responsible for overseeing and executing fraud strategies for the bank, with a primary focus on card products but extending to other payment channels as needed.
Key Responsibilities:
• Lead the fraud strategy team in developing and optimizing fraud rules and strategies for card transactions.
• Identify fraud trends and design proactive mitigation strategies to reduce losses while maintaining a positive customer experience.
• Collaborate with internal stakeholders, including risk management, fraud operations, product teams, and technology partners, to implement and refine fraud prevention measures.
• Oversee the testing, deployment, and monitoring of fraud detection rules, ensuring effectiveness and adaptability to evolving threats.
• Drive strategic initiatives and large-scale projects that improve fraud prevention processes, operational efficiency, and overall business outcomes.
• Stay ahead of emerging fraud schemes and industry best practices, adapting strategies as needed to address new risks.
• Provide leadership, mentorship, and development opportunities for fraud strategy analysts
This role requires an eagerness to expand your knowledge base of banking, fraud and embrace challenges to support critical changes and accelerate execution. You will inspire others, build strong relationships, and display high energy and resilience in ambiguous and fast-paced contexts.
Other qualities of a successful candidate include:
• Ability to operate in a demanding high-expectations and standards environment
• Problem solver with an ownership mindset
• Exceptional strategic, analytical, problem-solving, and storyboarding skills
• Executive presence
• Ability to influence without authority
• High degree of comfort with ambiguity
• Detail-orientation with excellent organizational skills and ability to adapt to change
• Positive, consultative approach to clients and team members
• Exceptional written and verbal communication skills
• Excellent MS Office skills, including Excel and PowerPoint
• Knowledge of Power BI & SQL
• Experience in banking industry / operations in the Card Fraud arena
About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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