What are the responsibilities and job description for the Digital Fraud Strategy Analyst position at First Horizon?
Office Address: Memphis, Charlotte, knoxville, Birmingham, New Orleans, Atlanta
Weekly Scheduled Hours: Monday- Friday 8 AM–5 PM
SUMMARY
The Digital Fraud Strategy Analyst is responsible for preforming data analysis of activity related to the digital online banking environment and using the analysis for rule generation &/or optimalization to support the detection and prevention of fraudulent activity. The analyst may also involve some root cause analysis to determine where issues are originating from. Additionally, reporting of the data on a regular cadence may be required.
Responsibilities
• Perform data analysis to determine fraud trends, insights, and opportunities.
• Use data analysis to propose rule changes to management.
• Develop reports of fraud data and trends for management.
• Maintain fraud systems by keeping rules, configurations, and policies up to date.
• Test new rules and configurations in the fraud system and measure the impact of changes in alignment with department procedures.
• Apply critical thinking skills to recognize patterns, trends, and inconsistencies within transactional and customer data.
• Ability to collaborate with other fraud stakeholders to help create a bigger picture of current issues & solutions.
• Understand complex issues, customer risks, and financial risks associated with fraudulent activity.
• Monitor, analyze, and prevent fraud through the online banking channel.
Qualifications
• Minimum 2 years of analytics experience required
• Minimum 1 year of direct fraud experience required
• Bachelor's degree in statistics, math, or other analytical field or 5 years of direct fraud and analytics experience required
• Strong data analytics and extraction skills
• Expert Excel skills and Tableau or Power BI knowledge preferred
• Working knowledge of fraud systems used by financial institutions
• Excellent verbal and written communication skills
• Excellent analytical, problem solving, and organizational skills
• Detail-oriented and strong prioritization skills
• Ability to be a self-starter
About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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