What are the responsibilities and job description for the Account Risk Operations Manager position at First Internet Bank?
About The Position
As the Account Risk Operations Manager, you will assist with the coordination of the day-to-day implementation and administration of all aspects of the Anti-Money Laundering (AML), Counter to Financial Terrorism (CFT), and Fraud Compliance Program. You will monitor compliance with all federal/FinCEN/US Treasury regulations, the USA PATRIOT Act, AML (AML), and OFAC laws and regulations.
You will perform and oversee detailed monitoring of account activity and client behavior analyses, while ensuring compliance with regulatory and operational policies including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act, NACHA, Visa Operating Rules and the Bank’s policies. You will also be responsible for providing leadership, coaching and oversight, in close collaboration with the Vice President, BSA/AML and Fraud Operations, to the Account Risk Analysts and serve as a subject matter expert for the team and the Bank.
What You Will Do
We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
Why Join Us?
Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.
Our benefits package includes the following and so much more:
If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click
As the Account Risk Operations Manager, you will assist with the coordination of the day-to-day implementation and administration of all aspects of the Anti-Money Laundering (AML), Counter to Financial Terrorism (CFT), and Fraud Compliance Program. You will monitor compliance with all federal/FinCEN/US Treasury regulations, the USA PATRIOT Act, AML (AML), and OFAC laws and regulations.
You will perform and oversee detailed monitoring of account activity and client behavior analyses, while ensuring compliance with regulatory and operational policies including but not limited to Regulation E, CC, GG, V, the FCRA, FACT Act, Bank Secrecy Act, NACHA, Visa Operating Rules and the Bank’s policies. You will also be responsible for providing leadership, coaching and oversight, in close collaboration with the Vice President, BSA/AML and Fraud Operations, to the Account Risk Analysts and serve as a subject matter expert for the team and the Bank.
What You Will Do
- Responsible for overseeing the analysis and monitoring of daily reports/alerts generated to detect AML and suspicious account activity; determine the appropriate action based on the analysis according to policies and procedures.
- Thoroughly manage alerts and cases according to procedures to ensure there is accurate and detailed documentation for adherence to Suspicious Activity Reporting procedures.
- Ensure investigations and resolutions comply with applicable laws, Bank policy, and industry leading practices to reduce the Bank's losses and financial crimes exposure.
- Responsible for proposing, revising and implementing AML/CFT procedures.
- Continuously review and provide input on the ongoing tuning of alert thresholds and model configuration in the transactional monitoring system to ensure alerts are appropriately set and suspicious activity is detected as expected.
- Maintain and update documentation and the justification of alert thresholds in accordance with procedures.
- Obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases by using internal and external resources.
- Conduct root cause analysis on fraud cases to identify emerging fraud trends and provide recommendations for proper response to threats, taking into consideration client impact
- Identify improvement opportunities and provide recommendations to modify detection techniques without negatively affecting the client experience or fraud exposure.
- Monitor and track BSA/AML high risk customers and accounts; assist with the development and refining of the bank’s customer risk rating system. Conduct due diligence reviews of high-risk customers as needed.
- Contact and effectively communicate with customers, as needed, to gain an understanding of account activity or Know Your Customer (KYC)/Customer Due Diligence (CDD) documentation.
- Ensure timely and accurate filing of all Suspicious Activity Reports and Currency Transaction Reports.
- Responsible for developing and providing periodic reporting of key AML/CFT and OFAC-related metrics to management.
- Oversee and ensure compliance with all 314(a) and OFAC files, requests, and reporting.
- Assist with the periodic reviews and updates of the AML/CFT and OFAC risk assessments.
- Stay abreast of industry trends related to AML/CFT and any related agency guidance and propose opportunities for enhanced efficiencies or development opportunities
- Perform other duties as assigned.
- A minimum of five years of BSA/AML and/or fraud detection/investigation experience at a financial institution, regulatory agency or law enforcement agency.
- Excellent critical thinking and problem-solving skills.
- Ability to work in a fast-paced environment with professionalism, courtesy and tact.
- Excellent interpersonal, verbal and written communication skills.
- BSA/AML certifications; CAMS credentials or equivalent are preferred.
- Professional office setting.
- Primarily sedentary position requiring long periods of time working at a computer.
- Must be able to move throughout the office and buildings to obtain or relay information.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
- Some essential functions of the position cannot be performed remotely and require on-site work in order to maintain customer relationships and administrative tasks while also providing cross department support.
We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
Why Join Us?
Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-the-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day. Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness. Have we mentioned free snacks, soft drinks and beer available on tap? Want more? How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.
Our benefits package includes the following and so much more:
- Medical Dental, Vision Insurance
- 401(k) Retirement Plan with Generous Match
- Professional Development Reimbursement
- 3 Weeks Paid Vacation Plus Paid Holidays
- Paid Volunteer Time
- Business Apparel Allowance
If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click
