Knowledge Management & Development Intern

About the Position:

First Internet Bank provides exciting internship opportunities for individuals pursuing their degree. The purpose of the First Internet Bank Internship Program is to provide a hands-on experience in a business setting and to present interns with real world insight into the human resources/financial industry. As a Knowledge Management & Development Intern at First Internet Bank, you will be responsible for helping to spearhead the Knowledge Base initiative within First Internet Bank. This role will partner with Human Resources and our Project Managers to enhance the trust in our shared knowledge, increase efficiencies within the organization, and assist with driving the implementation of this project.

What You Will Do:

• Collaborate with knowledge base administrators using front-end markup language to customize site navigation and create dynamic elements in service of user-focused design and usability.
• Content lifecycle management including creation, formatting, and /or revisions of a variety of content types to capture departmental processes and create new procedure documentation.
• Determine content presentation needs and partner with users and administrators to create and maintain approved templates.
• Meet with department stakeholders to create and update documentation, customize department sites, and solution for content presentation.
• Review existing related documentation and interview SMEs to develop new documentation.
• Assess the audience for whom the documentation is intended; adjust tone and technical terms used to ensure understanding.
• Plan and document processes, including customization, development, routing for approval, and publication.

What We’re Looking For:

• Current pursuant of an undergraduate or graduate degree in Project Management, Information Systems, Business Technology, Computer Science, or a similar field
• Experience with front-end web development - using HTML and CSS to build effective and responsive elements
• Familiar with knowledge management platforms such as Confluence, Sharepoint, Axero, ClickUp, ServiceNow, and Bloomfire
• Experience with work and project management tools such as Asana, Trello, and Jira
• Displays strong communication, organizational, and problem-solving skills
• Ability to conduct research and audience analysis, while also testing and debugging various implementations
• Affinity for writing, editing, and proofreading business documentation
• Financial industry, content migration, and UI/UX design experience a plus

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

Why Join Us? 

Our success has been driven, in part, by four core competencies – customer focus, teamwork, adaptability and initiative. Collectively they define our actions and are at the heart of all we do.  As a result, we’ve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers, our newly-built, state-of-art 175,000 square foot facility headquarters was designed with our team in mind and features an 18,000 square foot open air deck named “The Backyard”, with fire pits, covered pergola, waterfall and foliage to create a momentary escape from the work day.  Beyond that, the onsite fitness center with the latest equipment and ergonomically-designed workstations help promote health and wellness.  Have we mentioned free snacks, soft drinks and beer available on tap?  Want more?  How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more, take the “first” step and apply today.

Our benefits package includes the following and so much more:

• 401(k) Retirement Plan with Generous Match
• Business Apparel Allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities

If you arE a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.