What are the responsibilities and job description for the Banking Service Representative position at First Interstate BancSystem?
Company Overview
First Interstate BancSystem is a leading banking institution committed to providing exceptional customer service and innovative financial solutions. Our dedicated team strives to build long-lasting relationships with clients, empowering them to achieve their financial goals.
Salary and Benefits
We offer competitive salaries and a comprehensive benefits package designed to support the well-being of our employees. This includes generous paid time off, child care assistance, exercise reimbursement program, and opportunities for professional growth and development.
Job Description
The Financial Services Representative I role involves delivering personalized customer service by engaging in financial conversations with clients and prospects to understand their needs and provide tailored solutions. This position requires maintaining client relationships, upholding First Interstate Bank's Service Commitments, and adhering to our vision and values.
Key Responsibilities:
- Provide exceptional customer service, addressing client inquiries, resolving issues, and offering suitable solutions.
- Perform various financial transactions, including check cashing, deposits, withdrawals, loan payments, and counting currency and coin accurately.
- Open and manage a range of products, such as consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer credit cards.
- Engage in financial conversations with clients and prospects to identify needs and provide appropriate solutions, recognizing referral opportunities to other lines of business.
Requirements:
- A high school diploma or General Education Degree (GED) is required.
- 1-3 years of banking or related experience is necessary.
Required Skills and Qualifications
To excel in this role, candidates must possess:
- Attention to detail, including verbal and written instructions.
- Maintain confidentiality.
- Effective use of tact and diplomacy when interacting with clients and colleagues.
- A working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group settings.
Benefits
We prioritize employee well-being, offering:
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependents.
- Exercise reimbursement program for employees.
