What are the responsibilities and job description for the Customer Service Representative position at First Interstate BancSystem?
At First Interstate BancSystem, we're looking for a Customer Service Representative to join our team. As a Teller I, you will be responsible for providing exceptional customer service and handling daily teller transactions in both the lobby and drive-up locations of the branch.
The ideal candidate will have excellent communication skills, both written and verbal, as well as strong interpersonal skills. You will be able to handle sensitive confidential information, possess excellent mathematical aptitude, and be familiar with cash handling procedures.
This is an entry-level position that requires a High School Diploma or general education degree (GED) and experience in a cash handling role is preferred. The physical demands of this job include dexterity of hands/fingers to operate computer keyboards and mice, handling, hearing, lifting, sitting, standing, talking, and walking.
We offer a comprehensive benefits package that includes generous paid time off, child care assistance program, exercise reimbursement program, and more. If you're looking for a challenging and rewarding career, we encourage you to apply.
Job Responsibilities:
- Provides customer account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks and savings bonds.
- Answers customers' questions in person and/or on the telephone.
- Records customer account transactions by logging cashier checks, traveler's checks, and other special services; preparing currency transaction reports.
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customer needs; directing customers to a branch representative.
- Completes special customer requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to Teller Group Leader; maintaining supply of cash and currency.
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other teller currency; assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential, cautioning others regarding potential breaches.
- Improves teller job knowledge by attending training sessions.
- Contributes to customer service and bank success by welcoming related, different, and new requests; helping others accomplish job results.
Requirements:
- Able to handle sensitive confidential and sensitive information.
- Excellent mathematical aptitude.
- Excellent communication skills both written and verbal.
- Strong interpersonal skills.
- Excellent writing and communication skills with strong attention to detail.
Benefits:
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependent(s).
- Exercise Reimbursement Program for employees.
- We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
