Teller Supervisor

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Miles City, MT Main branch.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Teller Supervisor is responsible for daily teller transactions in both the lobby and drive-up locations of the branch. This position is also responsible for the delivery of outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional Retail products and other lines of business. This is an advanced position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes expected number of teller transactions or more daily using our current teller platforms; transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, gift card sales, travel card sales, proof transactions, and the buying or selling of foreign currency.

• Collaborates on the selection, placement, performance, development, promotion, and termination of branch employees with the Teller Hub Manager and/or appropriate senior level manager.

• Utilizes 360View to process activities, incidents, and referrals to business partners and all other lines of business.

MANAGEMENT RESPONSIBILITIES

• Performs supervisory responsibilities in retail branches.

• Mentors Teller I, Teller II, and Teller III employees.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Attention to detail, including verbal and written instructions; maintain confidentiality.

• Effective use of tact and diplomacy as it relates to clients and co-workers.

• Working knowledge and use of a personal computer, Word/Excel software programs and strong 10-key skills preferred.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate and percent, and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Follows all check and proper cash handling standards, meeting or exceeding bank cash balancing standards.

• Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.

• Keeps up to date on regulation changes; follows all bank policies and procedures.

• Completes all required annual or job-specific training.

• Embraces First Interstate Bank vision, mission, and values.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required

• 4-6 years experience in a cash handling and customer service role required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently

• Handling - Frequently

• Hearing - Frequently

• Lifting - Occasionally

• Sitting - Occasionally

• Standing - Frequently

• Talking - Frequently

• Walking - Occasionally

• Noise Level - Moderate

• Typical Work Hours - Vary based on scheduling/business need

• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.