What are the responsibilities and job description for the Service of Process Coordinator position at First Legal Network LLC?
Position Summary:
The Service of Process Department Coordinator reports to the San Diego Service of Process Department Manager. The Coordinator will be responsible for managing incoming service of process requests from clients through a very busy inbox, setting up and assigning service of process requests to messengers and process servers, and providing quality control on all service attempts made the field servers. They will be required to provide excellent customer service and an effortless experience to our clients at all times.
Essential Duties and Responsibilities:
• Answering client inquiries and responding to incoming client email and phone requests for service of process• Printing and preparing documents for service of process in San Diego County, by mail, by fax, by overnight service, and by electronic service
• Quality checking work by our process servers and messengers
• Assisting in the preparation of proofs of service once documents have been served
• Strong, effective verbal and written communication skills
• Commitment to individual and company success
• Investigating and resolving client complaints
• Ability to successfully serve as a member of a team
Job Qualifications:
• Must be able to type 35-40 WPM• Must be familiar with Microsoft Outlook, Word, Excel, Teams, and Adobe
• Must be comfortable working in a fast-paced environment with tight deadlines and be able to remain calm under pressure
• Attention to detail is critical
• Must have a customer service mindset
• High School graduate or GED equivalent
• Previous service of process experience is highly preferred
Schedule/Locations:
- Schedule: Monday-Friday 8:30am-5:00pm occasional overtime
- In Person - San Diego, CA
About First Legal:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.
