What are the responsibilities and job description for the CRM Manager position at First Look Realty, Inc?
Job Summary
We are seeking a skilled CRM Manager to lead our customer relationship management initiatives. The ideal candidate will be responsible for developing and implementing strategies that enhance customer engagement and satisfaction. This role requires a strong understanding of CRM systems, data analysis, and the ability to collaborate across various departments to ensure the successful execution of CRM strategies.
Duties
- Develop and manage the overall CRM strategy to improve customer retention and satisfaction.
- Analyze customer data and feedback to identify trends and insights that inform business decisions.
- Collaborate with marketing, sales, and IT teams to integrate CRM solutions with existing systems.
- Oversee the implementation of CRM software and tools, ensuring they meet organizational needs.
- Design and execute training programs for staff on CRM best practices and system usage.
- Monitor the effectiveness of CRM initiatives through key performance indicators (KPIs) and reporting.
- Manage relationships with external vendors related to CRM tools and services.
- Stay updated on industry trends and emerging technologies in CRM.
Experience
- Proven experience in a CRM management role or similar position.
- Familiarity with cloud platforms such as Zoho.
- Excellent analytical skills with the ability to interpret complex data sets.
- Strong communication skills, both written and verbal, with an emphasis on collaboration across teams.
- A proactive approach to problem-solving with a focus on customer-centric solutions.
Join our team as a CRM Manager where you will play a crucial role in enhancing our customer relationships through innovative strategies and effective management of our CRM systems.
Job Type: Part-time
Pay: $15.00 - $30.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Compensation Package:
- Performance bonus
Schedule:
- Choose your own hours
Work Location: Hybrid remote in Fairfax, VA 22031
Salary : $15 - $30