What are the responsibilities and job description for the Retail Banking Customer Service Manager position at First National Bank - FNB Corporation?
About Us
FIRST NATIONAL BANK - FNB CORPORATION is committed to providing exceptional customer service and innovative banking solutions. Our team of professionals is dedicated to helping our customers achieve their financial goals.
Job Description
The Video Banking Representative is responsible for communicating with customers through Video Teller sessions and telephone. This includes:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing accurate information about Bank products and services.
- Maintaining customer confidentiality and adhering to Bank policies and procedures.
Responsibilities
- Communicate effectively with customers through Video Teller sessions and telephone.
- Research and resolve issues or concerns related to Bank products or services.
- Provide accurate information about Bank products and services.
- Maintain customer confidentiality and adhere to Bank policies and procedures.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong understanding of Bank products and services.
