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Quality Control Associate- Damariscotta

First National Bank, Maine
Damariscotta, ME Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Quality Control Associates will review deposit and / or loan documentation to ensure correctness and compliance with a variety of standards. QC Associates will review documents and provide feedback to team members to ensure the Bank follows a variety of regulations and bank standards. Examples of items reviewed are below. Actual items reviewed vary per Associate.

Duties : Deposit QC

  • Documents to be reviewed :
  • Personal Signature Cards
  • Business Signature Cards
  • Business Resolutions
  • Beneficial Ownership Certifications
  • Safe Deposit Box Documents
  • Name Change Requests
  • Internal AFT and EFT forms
  • Overdraft Savings Transfer forms
  • Electronic Services Applications
  • Regulation CC Hold forms
  • PATRIOT Act forms
  • Dormancy Release forms
  • Electronic Services and Debit Card Applications
  • Fraud Detection Monitoring
  • Synapsys Event Reviews

Loan QC

  • Pre-Closing Review
  • 100% of Mortgage & HELOC loans reviewed pre-closing.
  • Post-Closing Review
  • 100% review of all loan types core system set-up (consumer, commercial, HELOC & mortgage)
  • 30% in-depth review of all loan documents
  • Change in Term Review
  • Loan AFT Set-Up Review
  • Tracking, Accountability and Training

  • The QC team tracks various errors to report back to branches / departments.
  • They work with branches / departments to ensure errors are corrected.
  • Requirements

  • High school degree or equivalent.
  • Knowledge of banking financial systems, Microsoft Office suite, internet / intranet sites and software
  • Experience in other areas of financial services helpful.
  • Must have strong customer service and communication skills (both verbal and written).
  • Proven problem solving ability
  • Must be able to work with little or no direct supervision.
  • Proven ability in personal time management is important.
  • Must have good organizational skills.
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