What are the responsibilities and job description for the Card Fraud Operations Specialist position at First National Bank Texas?
Job Description
- Supervise a team of employees
- Train and mentor department staff
- Review work of department employees to ensure accuracy
- Answer customer telephone inquires in reference to the status of their claim and cloned/blocked card
- Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims
- Request surveillance and documents findings
- Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
- Interact with department and branch employees along with customers to share information to resolve claims/fraud issues
- Follow current regulations, policies, and procedures during the claims resolution process
- Meet daily deadlines for expiring claims
- Ensure the proper steps are being taken to limit the bank's exposure
- Ensure breaches are handled in a timely manner
- Other duties as assigned
Position level dependent upon internal and external experience
Physical Requirements:
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
- Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
