Branch Support Specialist I

Are you passionate about helping others and eager to thrive in a fast-paced, service-focused environment? First National Bank is seeking a Branch Support Specialist to join our Operations Team!

As a key member of the Branch Support Team, the Branch Support Specialist will provide exceptional service by assisting Bank employees with inquiries regarding First National Bank accounts, system support, products, and services. The ideal candidate will demonstrate a commitment to First National Bank’s Customer Service Standards and maintain a positive attitude in a fast-paced environment.

What’s in it for you?

• Competitive salary and other bonus opportunities
• Comprehensive medical, dental, vision and life insurance benefits
• Generous Paid Time Off (PTO) and 11 paid holidays
• Paid Parental Leave and other paid extended leave for eligible employees
• 401(k) Match Program and Pension Plan
• Tuition Reimbursement
• Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans
• We focus on the growth and development of our employees. The Branch Support Specialist at First National Bank has a variety of career paths

What will you be doing in this role?

• Supports back-office branch support functions, including data entry, aiding with the reconciliation of branch records, and assisting with reviewing new accounts and account maintenance daily (AEM).
• Demonstrates a commitment to First National Bank Values and Customer Service Standards in every interaction with internal and external customers by addressing customer inquiries, resolving concerns timely, and ensuring a positive branch experience. Incorporates the high-performance behaviors of teamwork and leading by being a positive example.
• Maintains a working knowledge of all products and services offered by the Bank. Assists with branch and operations initiatives, special projects, and initiatives led by commercial, operations, and retail management.
• Review POA and Trust documents for approval, enhance knowledge relative to the department such as fraud, compliance, IRA and participate in other educational opportunities, in addition to completing other operational, support tasks.
• Identifies and reports any potential compliance or operational risks to management and takes appropriate action to mitigate risks regularly.

What will you need?

• High School diploma or equivalent. Six (6) months of customer service call center experience or equivalent as demonstrated through one of a combination of work experience, training, or education. Prior experience in a banking or financial services environment preferred.
• Reputation for excellence in customer service. Proficient verbal, written and interpersonal communication skills, with strong telephone and email etiquette. Demonstrates a patient and empathetic attitude.
• Ability to work effectively under supervision and with others to meet a common goal. Works well both independently and in collaboration with others.
• Ability to identify problems, request pertinent data, establish facts, draw valid conclusions, and offer viable responses or solutions.
• Familiarity with Bank products and services, delivery channels, relevant banking regulations, fraud and operational policies and procedures, which over a reasonable period of time must become a proficiency.
• Familiarity with Microsoft Office Suite, particularly email and spreadsheets software, telephone operating system, and bank information systems, which over time can become a proficiency. Types sufficiently to meet productivity demands.

Physical/Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• This position works in a normal office environment.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.