Business Banking Support Specialist

Are you a proactive, customer-focused individual with a passion for delivering exceptional service and supporting branch operations? First National Bank is seeking a Business Banking Support Specialist to join our team!

This dual role offers the opportunity to engage in both customer-facing services and behind-the-scenes support, making it an ideal position for someone looking to thrive in a fast-paced, rewarding environment.

What's in it for you?

• Competitive salary and other bonus opportunities
• Comprehensive medical, dental, vision and life insurance benefits
• Generous Paid Time Off (PTO) and 11 paid holidays
• Paid Parental Leave and other paid extended leave for eligible employees
• 401(k) Match Program and Pension Plan
• Tuition Reimbursement
• Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans
• We focus on the growth and development of our employees. Business Banking Support Specialist at FNB have a variety of career paths and the ability to build the career they desire

What will you be doing in this role?

• Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to: accepting deposit and withdrawal requests, loan payments, verifying cash, signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits, while reporting discrepancies to Supervisor
• Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system
• Assists internal and external customers with account inquiries, product offerings, and support needs, ensuring timely and accurate resolutions.
• Supports back-office branch support functions, including data entry, aiding with the reconciliation of branch records, and assisting with reviewing new accounts and account maintenance daily (AEM).
• Assists with branch and operations initiatives, special projects, and initiatives led by commercial, operations, and retail management.

What will you need?

• High School graduate or equivalent required. Associate's degree in business, finance, or a related field preferred.
• One to three years of job-related experience, preferably in banking or financial services. Experience in bank operations or retail banking preferred. Prior experience in teller operations, opening and servicing customer accounts and/or bank core system operation a plus.
• Working knowledge of Microsoft Office products
• To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision
• Demonstrates an interest in banking and exhibits proficiency in all areas of teller and branch operations within first year of employment.
• Strong interpersonal and verbal communication skills with ability to understand and carry out instructions, produce reports, organize information, speak clearly and effectively communicate information to customers, peers and management.

Physical/Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
• This position works in a normal office environment
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision