Head Teller

Description:

Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, customer focused environment? At First National Bank, we pride ourselves on extraordinary customer experience, and that wouldn't be possible without an extraordinary team! We are seeking a Head Teller to join our team in Amherst, VA!

The Head Teller provides leadership and successfully promotes teamwork while coordinating the retail branch deposit service functions in consultation with the Branch Manager. This includes, but is not limited to:

• Ensuring smooth, efficient Teller operations in compliance with regulatory and operational guidelines
• Acting as a liaison between the Branch Tellers and other Bank personnel

What will you be doing in this role?

• Performing Teller duties
• Executing the directives of the Branch Manager and other members of the Bank’s management
• Opens new accounts, certificates of deposit, and other products offered by the Bank. Answers customer questions, provides account opening information, updates customer and account information, and ensures that proper paperwork is completed and entered on the computer system
• Providing guidance for other Tellers who need assistance in conducting transactions or managing challenging customer issues
• Assists in preparing reports for branch performance, audit, and compliance purposes. Coordinates regular branch audits and testing. Enhancing Branch operations by recommending changes for improvement
• Ensuring a neat appearance of facilities and maintaining supply inventories for the Branch

What’s in it for you?

• Competitive salary and Incentive Plan opportunity
• Comprehensive medical, dental, vision and life insurance benefits
• Generous Paid Time Off (PTO) and 11 paid holidays
• Paid Parental Leave and other paid extended leave for eligible employees
• 401(k) Match Program and Pension Plan
• Tuition Reimbursement
• Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans
• We focus on the growth and development of our employees. The Head Teller has the ability to grow professionally at FNB

Requirements:

What will you need?

• High School graduate or equivalent required. Associate's degree in business, finance, or a related field preferred
• One to three years of proven customer service and job-related experience, preferably in banking or financial services. Prior experience in opening and servicing customer accounts and knowledge of relevant banking regulations and operational policies is a plus
• To be a well-organized, detail-oriented, problem solver who shows strong initiative and works quickly and accurately with minimal supervision
• Excellent oral, written, and interpersonal communication skills with ability to understand and carry out instructions, interpret documents, understand procedures, give directions, and speak clearly
• Proficient in use of PC based products including Word, Outlook and Deposit Pro. Basic Excel skills
• Basic math skills including ability to add, subtract, multiply and divide whole numbers, fractions and decimals; calculate interest and account balances; locate routine mathematical errors; and count currency and coin
• Some flexibility to work outside of normal business hours

Physical/Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
• This position works in a normal office environment
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

We are proud to be an EEO/AA/M/F/Disabled/Veteran employer