Quality Control Associate- Damariscotta

Description

Quality Control Associates will review deposit and/or loan documentation to ensure correctness and compliance with a variety of standards. QC Associates will review documents and provide feedback to team members to ensure the Bank follows a variety of regulations and bank standards. Examples of items reviewed are below. Actual items reviewed vary per Associate. 

Duties:

Deposit QC

• Documents to be reviewed:
• Personal Signature Cards
• Business Signature Cards 
• Business Resolutions 
• Beneficial Ownership Certifications
• Safe Deposit Box Documents 
• Name Change Requests
• Internal AFT and EFT forms
• Overdraft Savings Transfer forms
• Electronic Services Applications
• Regulation CC Hold forms
• PATRIOT Act forms
• Dormancy Release forms
• Electronic Services and Debit Card Applications
• Fraud Detection Monitoring
• Synapsys Event Reviews

Loan QC 

• Pre-Closing Review
• 100% of Mortgage & HELOC loans reviewed pre-closing. 
• Post-Closing Review
• 100% review of all loan types core system set-up (consumer, commercial, HELOC & mortgage) 
• 30% in-depth review of all loan documents 
• Change in Term Review
• Loan AFT Set-Up Review

Tracking, Accountability and Training

• The QC team tracks various errors to report back to branches/departments.
• They work with branches/departments to ensure errors are corrected. 

Requirements

• High school degree or equivalent.  
• Knowledge of banking financial systems, Microsoft Office suite, internet/intranet sites and software
• Experience in other areas of financial services helpful.
• Must have strong customer service and communication skills (both verbal and written).
• Proven problem solving ability
• Must be able to work with little or no direct supervision.
• Proven ability in personal time management is important.
• Must have good organizational skills.