What are the responsibilities and job description for the Seasonal Banking Associate- Damariscotta position at First National Bank?
Description
First National Bank is seeking a friendly and motivated Banking Associate to join our retail team for seasonal summer employment.
Function: Provide customers with high quality service by selling bank products and services and/or making appropriate referrals to other bank personnel. Works in a team environment demonstrating enthusiasm, a positive outlook, and a professional manner while maintaining confidentiality.
Essential Duties:
- Accurately process customer banking transactions in teller system following bank policies for identification of customers, review of activity and appropriateness of transaction. Place deposit holds as needed.
- Exhibit and apply a thorough understanding of account title structures and their resulting impact on account ownership, access to funds, and FDIC insurance coverage.
- Maintain a basic understanding of loan, investment, and merchant products and refer customers to appropriate Bank personnel to help branch meet referral goals.
- Provide loan and deposit information regarding the structure and design of bank products including features/benefits, rates, terms, interest calculations, payment applications, balance, and statement information.
- Investigate and correct errors reported by customers; work with management to report unusual account activity.
- Maintain branch's safe deposit box system including access to rented boxes and payments.
- Accept requests to wire funds.
- Create necessary forms for stop payments, holds, AFTs and debit cards.
- Demonstrate an understanding of the impact of federal regulations, including the Bank Secrecy Act (BSA) on daily activities and stay abreast of changes through completion of training classes.
- Exhibits an understanding of common scam and fraud situations and knows how to report internally.
- Has a full understanding to deposit compliance regulations including Regulation CC – deposit holds.
Requirements
Skills and Abilities:
- Strong verbal communication skills and active listening skills are required for this position.
- Must be able to manage time effectively.
- Demonstrates solid customer service skills.
Education:
- High School degree or GED
- Direct customer contact experience desirable
- Sales and computer experience desirable
