What are the responsibilities and job description for the Call Center Customer Service Representative position at First Nations Community HealthSource?
Under the general supervision of the Front Desk Supervisor, the Call Center Customer Service Representative is responsible for performing and coordinating administrative tasks (e.g., answering phone calls, scheduling patient appointments, calling patients to remind them of their appointments, etc.) and collection activities (e.g., collecting payments, billing, utilizing overall clinic software, etc.). The Call Center Customer Service Representative must work with all clinic staff and assist in the daily administrative and billing operations of the clinic. The Call Center Customer Service Representative must work well with patients from diverse cultural backgrounds. The Call Center Customer Service Representative will utilize FNCH computer systems for tracking and data collection. Bilingual (Spanish) required.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Pediatrics
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Application Question(s):
- Are you bilingual in Spanish?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $15