What are the responsibilities and job description for the Customer Care Associate – Full Time position at First PREMIER Bank?
Location : Sioux Falls, SD Shift : Monday - Friday ranging from 8 : 00am - 9 : 00am and ending between 5 : 00pm and 6 : 00pm.
Rotating Saturdays 9 : 00am - 12 : 00pm Job Schedule : Full-Time Company : First PREMIER Bank About the Role This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues / inquiries. Job Duties and Responsibilities
- Interacting with customers in a professional manner
- Provide best-in-class customer support for online and offline banking Skills and Qualifications
- Exhibit a high level of personal ownership
- Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
- Possess mastery of the English language with exceptional verbal and written communication skills
- Ability to work accountably and focus independently, while still working as part of a team
- Strong critical thinking abilities, attention to detail, analytical and problem-solving skills
- Education and / or minimum of 1 year of experience in banking and / or customer relations required Competitive Benefits Package
- Full medical benefits when working 20 hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
