Processing Manager

Processing Manager
Location: Anchorage, AK (On-Site)
Employment Type: Full-Time

About our Company:
First Rate Financial (FRF), NMLS #184451, is an Alaskan owned and operated mortgage brokerage with offices throughout Alaska (Headquarters in Anchorage, and offices in Wasilla, Fairbanks, and Juneau) and expanding into the lower 48! Our leadership team has a combined 50 years in the mortgage business and we have been working together since 2002.

About the Role:
The Processing Manager will be responsible for ensuring efficient and accurate loan processing from application to closing. This role requires strong leadership skills, in-depth mortgage industry knowledge, and the ability to streamline workflows for maximum efficiency.

The primary role of the Processing Manager is to support our Operations Team Members so that they can provide Exceptional Service to our clients and agent partners. We need a candidate that can lead by example! The Processing Manager should be highly skilled in both verbal and written communication, attention to detail, time management skills, integrity, and compassion. We are looking for someone with a proven track record of these skills, with Mortgage Loan Processing and Management experience required.

We are happy to call you for an interview if you meet our criteria detailed below. The best way for you to get an initial interview is to send us clear and conspicuous evidence that you meet our “MUSTs” list. Be creative. Get our attention. Make us take notice that you are a good candidate to join our team!

Here are our criteria:
You MUST be a good culture fit. We are a relatively small team of about 50, but we do big time production. We work hard while we are at the office and are always looking to have fun when we are away. We expect team members in leadership to be fully aligned with our core values and lead our team by example.

Our Core Values are as follows:

• Personal and professional growth – We are committed to investing time and energy into our team members, realtor partners, and clients to help them achieve their goals.
• Excellent service – We set high expectations and then deliver more than is expected. We don’t make excuses. We deliver results in every area that we have control!
• Honesty & integrity – We say what we do and we do what we say. We communicate the truth to our team members, realtor partners, and clients. We own our mistakes.
• Remarkable Relationships – We are committed to nurturing deep and lasting relationships with our team members, realtor partners, and clients. We understand that they are the life blood of our business. We go out of our way to let them know we care by our actions and attitude.
• Magnetic culture – We are a place where people want to be. We have a production based environment that is professional, comfortable, and FUN! We bring out the best in each other.

You MUST be humble, hungry, and smart:

• Humble in that you lack excessive ego or concerns about status. You share credit, emphasize team over self and define success collectively rather than individually.
• Hungry in that you are self-motivated and diligent. You are always looking for more—more things to do, more to learn, and more responsibility to take on.
• Smart in that you have common sense about people. You tend to know what is happening in a group situation and how to deal with others in the most effective way.

Key Details and Responsibilities:

• Full-time, on-site role (Anchorage office)
• Team Leadership & Development: Oversee and support loan processors, loan setup team, and admin staff, including training, coaching, and performance management.
• Recruitment & Onboarding: Assist in hiring, onboarding, and offboarding employees while managing system access and credentials.
• Operational Oversight:
• Conduct quality control on initial loan approvals for new processors.
• Manage overflow processing and carry a small pipeline (5 loans).
• Monitor daily dashboards (capacity, turn times, tracking, red flags).
• Balance trust accounts monthly.
• Maintain and update procedures, manuals, and documentation.
• Team Engagement & Coordination:
• Lead weekly operations meetings.
• Conduct regular 1:1 meetings with team members.
• Manage morale, PTO, vacation requests, and team events.
• Cross-Department Collaboration:
• Work with Sales leadership to resolve conflicts between teams.
• Assist in planning operational events and initiatives.
• Participate in weekly leadership strategy sessions.
• Performance & Compliance:
• Track and distribute monthly metrics.
• Execute performance improvement plans as needed.
• Oversee fingerprint access for the Anchorage office.

Qualifications:

• Mortgage loan processing or underwriting experience.
• Leadership or management experience.
• Strong knowledge of mortgage loan products, guidelines, and compliance regulations.
• Exceptional organizational, problem-solving, and multitasking skills.
• Proficiency in mortgage loan origination systems and processing software.
• Ability to work effectively in a fast-paced, high-volume environment.

Benefits:

• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth opportunities
• Salary $70,000-75,000 - depending on experience

How to Apply:
If you are a motivated leader with a passion for helping people the mortgage industry, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Anchorage, AK 99503 (Required)

Ability to Relocate:

• Anchorage, AK 99503: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $75,000