What are the responsibilities and job description for the Video Teller position at First Southern National Bank?
About Us
First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. After celebrating our 40th anniversary, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.
Position Summary
The Video Teller will perform video (on camera) transactions on behalf of our customers and enhance the customer experience by providing exceptional, professional, and consistent service. This will include processing deposits, withdrawals, payments and transfers, as well as fielding a variety of other customer inquiries.
Key Responsibilities
- Provide teller assistance to customers and enhance the customer’s interactive banking experience via video technology across all First Southern Markets.
- Facilitate the ITM experience for customers by providing step-by-step guidance through the ITM process.
- Process various transactions including, but not limited to, deposits, payments, transfers, and withdrawals via ITMs located at multiple locations.
- Adhere to bank policies, procedures and regulations, including the customer identification program, Reg CC and BSA.
- Project excellent customer relations while delivering a positive banking/customer service experience.
- Inform and educate customers on products and services offered by the Bank which would benefit the customer.
- Perform other duties as assigned.
Qualifications
- High School diploma or equivalent preferred.
- Data entry, sales, customer service or other financial service provider experience preferred.
- Outstanding interpersonal, service, and communication skills, with high proficiency in computer systems/software applications.
- Excellent listening skills with attention to detail.
- Strong organizational skills and detail-oriented with a high degree of accuracy.
- Ability to maintain a high degree of discretion and confidentiality.
Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
