Operations Assistant

Description

First State Bank and Trust seeks motivated individuals to help our clients and community achieve more. It's a formula that has worked for over 100 years serving the St Croix Valley community. As guides, we work alongside our clients every step of the way, helping them achieve more because we believe achievement is more than a transaction; it's a journey.

And this is the same philosophy that extends to our team. By building a culture of care and commitment, we do more to help our employees achieve more. Focusing on development and career growth, we look to guide our employees on their career journey by providing resources to build and strengthen skills and actively give back and support our community through volunteer outreach and engagement.

We look forward to welcoming you to our team, so we achieve more, together.

Join the First State Bank and Trust team!

Job Summary

The Operations Department’s mission is to support First State Bank and Trust clients and employees by providing the accurate and timely processing of client transactions and related data and recordkeeping services concerning their accounts that they need and want.

This position is responsible for processing daily ACH and payroll, overdrafts and rejected items, debit card fraud, client fraud, wires, stop payments, dormant accounts, as well as handling FSBT’s client accounts sweeps.

Complete Assigned Operation’s Daily Checklist Processes

Complete assigned processes from Operation’s daily checklist.

• Process incoming ACH files from the Federal Reserve throughout the day.
• Process incoming returns.
• Balancing correspondent accounts.
• Balancing daily ATM transactions.
• Process foreign checks sent for collection.
• Print and distribute daily reports and notices.
• Balance the prior day's teller totals to ensure all items were processed.
• Process NSF items and return items as directed.
• Process Payroll and Cash Management files.
• Process incoming wires and balance the Federal Reserve account.
• Log wires in an Excel spreadsheet for recordkeeping.
• Process outgoing wires, both preparing and verifying.
• Work with Trust for transfer and wires.
• Work with Positive Pay.
• Work with Verafin to help combat fraudulent items.
• Daily General Ledger posting for miscellaneous transactions.
• Daily COMACH file to process Clients' outgoing bank transfers for deposit and loan payments.
  
  

Process Overdrafts and Rejected Items

Performance Standards / Competencies

• Conduct accurate and timely processing of overdrawn accounts after decisions have been made to return or pay.
• Send out proper notices to clients who have overdrawn their accounts by the daily deadline.
• Review/process rejected items and determine to pay or return item.
• Contact Jack Henry for Outlink processing of any paper returns.
  
  

Handle Daily Lockbox and FSBT’s Client Accounts Sweeps

Process incoming lockbox for clients who have a contract with us.

• Transfer funds for clients before performing sweep.
• Post deposits to the appropriate accounts.
• Process payments from transfers.
• Sweep money from First State Bank and Trust client accounts to Federated Hermes for daily investment.
  
  

Process Transaction Services for Clients

Handle banking services for assigned clients.

• Process incoming wires from the Federal Reserve and United Bankers Bank.
• Process outgoing wires for clients.
• Log daily incoming/outgoing wires in an Excel Spreadsheet.
• Send out payrolls for corporate clients and ACHs for regular clients.
• Process cash management files.
  
  

General Ledger Bookkeeping

Post miscellaneous journal entries to the Bank’s general ledger.

• Post general ledger journal entries, such as bond and investment entries, Fed Funds, etc., in a timely and accurate fashion.
  
  

Resolve Debit Card Fraud And Forgeries, And Other Fraud

Check on flagged debit card accounts with fraudulent activity and resolve issues, work with Check forgeries that may come in and other fraud that could arise.

• File debit card disputes with clients via in-person or DocuSign.
• Complete proper credit for the client.
• Complete logs and checklists for monitoring.
• Work with other fraud situations that could happen with respect to ACH/Checks/Wires.
  
  

Requirements

EDUCATION REQUIREMENTS:

• High School diploma or GED.
• Associate's Degree or Business Certificate from an accredited college with courses in business, administration, Accounting, Finance, or related field is preferred.
  
  

Minimum Job Qualifications

• 1-2 years of related experience in finance or banking industry is preferred.
• Previous experience in a related field such as Bookkeeper, Teller, Universal Banker, etc. preferred.
• Analyzes data in Microsoft Excel
• Thrives in a small, collaborative team environment.
• Maintains current knowledge of Federal and State laws and regulations, as well as industry best practices, including BSA, AML, Patriot Act, CIP, and OFAC regulations and guidelines.
• Strong attention to detail and ability to function effectively in an environment with deadlines and shifting priorities.
• Evidence of the practice of a high level of confidentiality.
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction.
• Demonstrated ability to follow company policies, guidelines, and procedures.
  
  

Benefits

• 401(k) matching
• Profit Sharing
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee assistance program
• Flexible spending account
• Health Insurance
• Health savings account
• Life Insurance
• Paid holidays
• Paid time off
  
  

First State Bank and Trust and Valley Agencies is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and allowed to perform to their fullest potential. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Drug-Free Workplace.