Deposit Operations Specialist

Full job description

SUMMARY:

The Deposit Operations Specialist provides superior customer service to internal and external clients while conducting technical and operational tasks including but not limited to audits, reporting, balancing, and other operational tasks. This position also provides backup support for electronic banking and cash management services such as wire transfers, remote and mobile deposit products, and ACH.

ESSENTIAL DUTIES & RESPONSIBILITES:

Deposit Operations – 50%

• Reviews non-post, stop payment, NFS, and positive pay items daily.
• Resolves and processes Fed and ACH returns daily following return timeframes and coding within compliance guidelines.
• Manages the stop payment process ensuring the information is properly entered in the Core System in accordance with timeframe guidelines. Ensure written authorizations are received in a timely manner for all verbal stop payments received by the Bank.
• Conducts quarterly audits of existing stop payments.
• Reviews the GL balance worksheet daily to resolve outstanding items. Partners with other departments to ensure the closure of open items.
• Processes chargeback items for paper and ACH items.
• Processes Fed Check returns by determining the resubmission or charge off of depositing account. Notifies client and/or officer of the returns causing overdrafts and determines if holds are necessary or if a loan payment needs to be reversed.
• Reconciles ATM and POS transactions to ensure accurate posting of entries and settlement.
• Oversees the check reconciliation program for internal accounts.
• Oversees debit card fraud cases through the follow-up with clients on notifications, reporting fraud to Shazam & MasterCard, submitting fraud cases and monitoring transactions.
• Processes client disputes, account maintenance, and documentation of debit card problems.
• Processes or verifies incoming and outgoing wire transfer requests while ensuring the use of proper procedures and the collection of applicable documentation to assure wires are completed in compliance with Bank Policy.
• Maintains knowledge of past and current bank products and services while staying updated on emerging technologies, services, and operational trends.
• Establishes and maintains written procedures for all daily tasks.
• Oversees manual returns, fed adjustments, reclamations, manual PIMS, and other occurrences.
• Provides adequate information, education, and training to other team members within the Bank to ensure a collaborative and informative environment.
• Reviews and approves remote and mobile deposits throughout the day.
• Performs end-of-day debit card maintenance, processing, and shipping in Client Central.
• Reviews daily reports, checking duplication and fraud.

Client Service – 30%

• Answers incoming calls or emails to provide excellent client service in regard to technical and operational questions or problems.
• Researches and investigates complex inquiries, disputes regarding all types of fraud including check, ACH and debit card.

Support Responsibilities – 20%

• Establishes, modifies and terminates client access to electronic banking services.
• Schedules and performs training with clients either over the phone, in-person or remote sessions.
• Reviews and approves daily remote and mobile deposits throughout the day.
• Verifies end-of-day teller transaction totals to ensure accuracy and proper balancing.
• Performs end-of-day debit card maintenance, processing, and shipping in Client Central.
• Processes of levies, garnishments, and subpoenas.

OTHER RESPONSIBILITIES:

• Assists departments throughout the bank with special projects and functions.
• Performs all job functions and interactions with fellow bank employees, customers, vendors, and prospective customers within the guidelines of the First State Bank of Swanville’s Vision, Mission and Core.
• Performs other duties as assigned.

REGULATORY COMPLIANCE RESPONSIBILITIES:

• Continually enhances knowledge of regulatory and compliance issues through completion of all required online training, and attendance at in-house and external training presentations.
• Performs all job functions in accordance with Federal and State regulations and within banking policies.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent
• Two or more years of Deposit Operations or Cash Management experience.
• Three or more years of Banking experience.

KNOWLEDGE/SKILLS REQUIRED:

• Knowledge of electronic banking products and services as well as ACH and item processing procedures and practices.
• Self-starter with a passion for compliance and appreciation for the rules.
• Excellent verbal and written communication skills including speaking, listening, and presenting, through the use of a phone and computer.
• Ability to listen and speak clearly and effectively to others and negotiate acceptable resolutions.
• Strong time management, attention to detail, and organizational skills with the ability to multi-task.
• Ability to establish and foster strong professional relationships with both employees and clients.
• Experience using various computer programs and systems including but not limited to Microsoft Office Suite and Shazam applications.

WORKING CONDITIONS, EQUIPMENT AND TOOLS USED, ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS:

• The environment for this position is a private desk that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The individual is in a non-confined office setting in which they are free to move about at will.
• Ability to sit and/or stand for extended periods of time in an office setting.
• Good organizational and time management skills.
• Effective verbal and written communication skills, including use of phone, computer, speaking, listening, and presenting.
• Ability to problem-solve, and negotiate acceptable resolutions.
• Solid math and analytical skills
• Computer literacy
• Ability to use hands and fingers to operate a keyboard and other office productivity machinery.
• Ability to lift up to 10 pounds, as necessary.

At First State Bank Swanville, people come first. Our team is focused on developing relationships with our clients to build a better future.

Our team is guided by our shared values in our mission to build a better future: Dedicated, Reliable, Authentic, Knowledgeable, and Ethical. These cornerstone values allow us to serve as a trusted community partner in helping businesses and families not only succeed but thrive.

Our vision is to continue to position First State Bank of Swanville for long-term sustainability as a local, independent community bank serving our local rural communities.

Join us in building a better future!

First State Bank of Swanville provides competitive salaries and an excellent benefits package.

First State Bank of Swanville is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $45,000.00 - $61,552.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Swanville, MN 56382 (Required)

Ability to Relocate:

• Swanville, MN 56382: Relocate before starting work (Preferred)

Work Location: In person

Salary : $45,000 - $61,552