What are the responsibilities and job description for the Business Services Specialist position at First State Community Bank?
Job Details
Description
Business Services Specialist
Make a Positive Impact
First State Community Bank’s Retail Business Services Department is seeking a Business Services Specialist who will be responsible for promoting and selling our business services to new and existing customers while coaching our internal teams on how to build successful partnerships with our customers.
Our needs-based approach is focused on truly understanding our customers, and how we can provide value to them by recommending and referring business services including insurance, financial management and other strategies that improve efficiencies, practices and cash flow for the customer.
Responsibilities in Accordance with Our Corporate Values
Professionalism
- Work in coordination with FSCB staff as well as directly with customers
- Maintain a constant feedback loop with customers and FSCB staff to improve the Business Services experience
Accountability
- Record events, issues and resolutions in Customer Relationship Management system
- Generate and maintain a sales pipeline independently and in coordination with your market
Adaptability
- Collaborate in a team atmosphere as it relates to developing, implementing and marketing new business products and services
Service
- Coordinate or assist customer onboarding of new business services and relationships
- Coach internal teams and producers on building successful partnerships
Courage
- Act as a trusted representative of the bank to our customers; understanding their needs and recommending the services that meet those needs
Initiative
- Responsible for developing and expanding relationships with business services, referrals to FSIA, FSFM, Government Lending and other partners
- Develop reporting, business analyses and presentations with a goal of identifying and targeting customers for Business Growth
What You Can Expect
- Competitive pay and benefits package - with variable compensation program based on team performance
- 401(k) with generous employer match benefit
- Helpful, qualified, and available leadership
- A caring, stable work environment
Qualifications
- Must possess ability to listen attentively and communicate clearly with customer
- Excellent written and oral presentation skills
- Strong advisory skills, able to recognize customer needs, connect services to needs, and execute when customer is ready to use product
- Must demonstrate excellent customer service skills with highest level of professionalism, confidentiality and time-sensitivity
- Ability to work independently and collaboratively in a fast-paced environment with potential high volume of referrals
- Availability for 5 – 10% overnight travel, extended or flexible hours
- Working knowledge of cash management products (listed below, but not limited to)
- Merchant Services, Commercial Credit Cards, ACH, Wire Transfer Services, Remote Deposit Capture, Business Online Banking, Positive Pay
Qualifications
Additional Information
Being a First Stater…..
Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.
Do you have what it takes to be a First Stater?
Make a Difference - Apply Now!
First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.
