What are the responsibilities and job description for the Care Coordinator position at First Step?
SUMMARY OF RESPONSIBILITIES :
This is a professional position that provides short term Care Coordination services to assist the identified High Need High Utilizer clients with linkage to services and supports they need to successfully transition from higher levels of care to community-based care.
MINIMUM QUALIFICATIONS :
This position requires at least one year experience working with the severe and persistent mentally ill population. A minimum of a HS diploma or GED equivalent required. Bachelor's Degree preferred.
BENEFITS :
21 days paid time off (PTO) per year
3 mental health days per year
12 paid holidays per year
health, dental, vision, life insurance
403(b) retirement plan
student loan forgiveness plan eligibility
growth opportunities
ESSENTIAL DUTIES / RESPONSIBILITES :
Engage the individual in their current setting, (e.g., crisis stabilization unit (CSU), SMHTF, homeless shelter, detoxification unit, addiction receiving facility, etc.)
Develop a care plan with the individual based on shared decision making that emphasizes self-management, recovery and wellness, including transition to community based services and / or supports.
Provide frequent contact for the first 30 days of services, ranging from daily to a minimum of three times per week.
Establishes relationships with community agencies and resources
Makes appropriate referrals and link clients with appropriate services, treatment providers, and resources
Monitors client's treatment and progress toward established goals
Advocates for the needs of the clients
Documents all activities including progress or lack of progress of the case plan goals in progress notes in accordance with CBH policy and contractual guidelines
Computer Literacy
Completes all training requirements in a timely manner
Completes all other duties and special projects as assigned
CORE COMPETENCIES
Demonstrates Dependability :
Arrives to work on time according to agency policies
Uses leave time according to agency policies
Completes documentation / paperwork and projects within deadlines
Demonstrates Flexibility & Initiative :
Assumes additional responsibilities and a willingness to assist colleagues
Works different shifts when necessary
Recommends program changes and improvements
Demonstrates Teamwork :
Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals
Attends and participates in required staff meetings and agency-wide committees
Receptive to direction and feedback from supervisor
Demonstrates Professionalism :
Conducts self in professional manner with colleagues, peers, and persons served
Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations
Adheres to agency Code of Ethics at all times
Complies with all agency policies and procedures, laws and regulations under which the agency operates.
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