What are the responsibilities and job description for the Resource Navigator position at First Step?
SUMMARY OF RESPONSIBILITIES :
The Resource Navigator is responsible for providing front desk / reception office support as an integral part of a busy outpatient program. This position requires attention to detail in scheduling appointments for multiple clinicians, triaging telephone calls, checking clients in and out, managing co-payments and assuring accurate end of day reconciliation of cash.
MINIMUM QUALIFICATIONS :
This position requires a High School diploma or GED. Front desk experience in a behavioral health or medical setting is preferred. The successful candidate will have :
- Experience verifying and entering eligibility insurances eligibility
- Experience collecting, managing, and reconciling client fees
- Ability to answer multi line phone system
- Ability to work independently and take responsibility for position duties
- Proficient ability to use software programs such as Word and Excel.
- Knowledge of Credible or other electronic health record is a plus
ESSENTIAL DUTIES / RESPONSIBILITES :
Adheres to the Lightshare Mission and Pillars :
Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community)
Acceptance (create an environment where everyone feels valued and included and foster creativity through the richness of our differences)
Respect (treat every individual with dignity, courtesy and consideration, value the opinions and contributions of others)
Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success)
Stewardship (responsibly manage the resources and assets entrusted to us).
CORE COMPETENCIES
Demonstrates Dependability :
Demonstrates Flexibility & Initiative :
Demonstrates Teamwork :
Demonstrates Professionalism :
