Paratransit Assistant General Manager

First for a reason:

At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

About the Position
We are seeking a highly motivated and experienced Assistant General Manager (AGM) to oversee all transportation operations. In this role, you will be responsible for dispatching, monitoring fleet performance, managing personnel, and ensuring operational efficiency. Your leadership will directly impact service quality, compliance, and overall performance.

Key Responsibilities

• Oversee daily transit operations, including dispatching and monitoring vehicle performance.
• Collaborate with the Maintenance Manager to ensure all dispatched vehicles meet safety and operational standards.
• Prepare and verify payroll for operations staff.
• Develop and manage staffing plans for Road Supervisors, Dispatchers, Operators, and Service Personnel.
• Partner with the Safety Manager to coordinate recruitment, selection, and training initiatives.
• Assist in developing and maintaining procedural manuals for Dispatchers, Road Supervisors, Operators, and Service Personnel.
• Ensure the accurate and timely collection, reporting, and reconciliation of fare box revenue.
• Support annual budget preparation and cost management efforts.
• Monitor and analyze operational performance, including on-time performance, missed runs, cost efficiency, customer feedback, accidents, complaint investigation, and vehicle maintenance data.
• Provide coaching, recommend corrective actions, and implement disciplinary measures as needed to maintain a high-performing team.

Qualifications & Skills

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 5 years of experience in transportation operations.
• At least 3 years of management experience in a paratransit operation of comparable size.
• Strong knowledge of paratransit operations, maintenance, and administrative processes.
• Excellent communication, leadership, and problem-solving skills.

If you’re a results-driven leader with a passion for transportation and operational excellence, we encourage you to apply!

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement

Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our Manager in Development (MID) program prepares future leaders at MPC Bus Corp and First Student.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of MPC Bus Corp in your community, you’ll have a positive impact on others.

Apply today and get your career on the road with MPC Bus Corp!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.