What are the responsibilities and job description for the Paratransit Operations Manager position at First Student | First Transit?
First for a reason
First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.
The following position is for a proposed new/future business within MPC Bus Co. Only candidates meeting the work experience requirements will be considered.
Responsibilities of an Operations Manager:
The Operations Manager must have management, supervisory and operations experience. This person must be responsible for the daily operations and be authorized to make operational decisions in the absence of the General Manager or Assistant General Manager. The Operations Manager must have full authority to independently make any decisions required for the safe and efficient operation of the service. The Operations Manager must be able to perform and train staff in any operational function (Scheduling, Service Controlling, System Administration, etc.) in the project. The Operations Manager must be computer literate, capable of system administration and training, and demonstrate administrative skills and experience. This position must be available on-call as needed.
Qualifications:
- High School diploma required, Bachelor's Degree Preferred.
- Two (2) years previous demand responsive customer service (paratransit, taxicab, ambulance, etc.)
- Hands-on computer experience and experience in the equivalent proposed Access Link position
- Proficient and knowledgeable in Trapeze PASS
- Ability to effectively prioritize tasks and manage time effectively.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
