What are the responsibilities and job description for the Insurance Premium Payment Associate-Standard position at First Tek, Inc.?
Job description for Premium Billing Specialist I.
Target start date; 01 / 06 / 2025
Training in office and work a hybrid schedule upon completion of training.
Location : 1300 SENTARA PARK, VIRGINIA BEACH, VA 23464
Training : (approximately 4 to 6 weeks) Monday-Friday 8am to 5pm
Work hours : Between 8 : 00 AM to 5 : 00 PM schedules vary due to phone coverage and lunch time as the temps can take either 1D2 hour or a full hour for lunch. Everyone hired must be flexible as working hours and lunch times are staggered to ensure adequate phone coverage. Schedules will be provided before training is completed.
NO WEEKENDS, NO OVERTIME
Interviews Required video via MS Teams with camera on / phone as back up
This assignment will take place in a Sentara facility that does not provide patient care. Job duties include, but are not limited to :
- Post payments to members accounts.
- Perform reconciliation of accounts.
- Process payments that are not honored by the bank.
- Process Refunds
- Generate letters
- Process adjustments to accounts (memos)
- Respond to email inquiries
- Answer telephone calls regarding rates, payments, and concerns members may have regarding billing. Process members payments to their account and document accordingly in the computer system. Route calls to appropriate departments. Provide excellent customer service skills and professional telephone conduct with members, brokers, and other internal representatives. Must be able to multi-task-talk and type or navigate between dual monitor screens at the same time.
Will also perform other duties as assigned by Team Coordinator.
Additional Requirements / Experience needed to be successful in the role :
Accounts Receivable experience or other accounting experience
Microsoft Office
Phone experience
