Demo

Senior Business Analyst( ServiceNow)

First Tek, Inc.
Reston, VA Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 4/19/2025

Interview Process

2 round video interview

Project Summary

We are looking for a Senior Business Analyst to support the implementation of ServiceNow platform.

Essential Functions

They are looking for a traditional Business Analyst who can support the Product Owner with user story creation and facilitating the completion of features by collaborating with stakeholders and technical teams. CareFirst has completed the implementation of ServiceNow's Customer Service Module and will be implementing the ITSM module next.

Top Five Skills Required

Bachelor's degree and 5 years of experience as a Business Analyst (In lieu of a bachelor's degree, plus 4 years of experience)

Experience implementing ServiceNow with basic understanding of Web Service architecture for ServiceNow integrations.

Experience with any workflow mapping tools (Prefer Visio, would consider others such as Lucidchart, Miro, etc.)

Experience with any SAAS Reporting tools (FEP uses Tableau and Cognos. Power BI and other similar tools should be considered as well)

Healthcare payer industry experience

Nice to have skills

Experience with MS Visio

Healthcare industry background

Any Agile related certifications

Experience with ServiceNow ITSM or Customer Service modules.

Education

Bachelor's

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