OPERATIONS ANALYST- WATERFORD

ANALYST (OPERATIONS)

Job Summary:

The Analyst provides support managing a broad variety of operations and administrative departmental activities. This includes the operational excellence process and initiatives, conducting data integrity, compliance, and operational efficiency analysis and reporting. Responsible for the automation process activities. This includes the development, integration and preparation of Executive and Senior Management presentations and reports.

Essential Responsibilities:

• Ensure procedural manuals are maintained and properly updated.

• Support in the development, documentation and presentation of operational excellence initiatives.

• Support in the planning initiatives, as well as, development, preparation analysis and presentation of the Monthly Senior Leadership reporting (Key Performance Indicators, Service Level Agreements and Scorecards).

• Assist in the monitoring, documentation, and tracking of audit comments corrections and commitments.

• Prepare regular compliance reports that serve to hold the loan operations division accountable for meeting defined targets.

• Support with data analysis and problem solving.

  Other Responsibilities:

• Support to other operations areas as needed.

• Monitor departmental metrics to identify process improvement in order to achieve measurable and sustainable results for continuous reduction.

• Assist in monitoring of workload within the unit and capacity planning analysis.

• Support in the root cause analysis of departmental issues and opportunities of improvement; and train on these topics until resolution.

Independence of Judgment:

The degree of judgment is related to the integration and coordination of varied elements and its application to specific subjects.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Impact of Errors:

The errors impact is related to the stability and continuity of the Corporation.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this position, include close and distance vision. While performing the above duties the employee is regularly required to sit for prolonged period of time, use hands to finger, handle, or feel and talk and hear.

Work Environment:

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. These employees are exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.

Competencies:

The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

• Initiative and Business Perspective: Strives to know the market in which his/her operations are held. The incumbent must have knowledge of how a Corporation works, including current and future policies, best practices, trends and business background. Must also have knowledge of the effect of decisions in the accomplishment of objectives. The employee must show knowledge of the competitive environment and strategic thinking, risk dimensions and skills to provide alternatives to these.

• Communication Skills: Excellent verbal and written communication in English (Spanish is a plus). Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved. The employee recognizes the value in the continuous sharing of information and the competitive advantage that this brings. The employees actively seek information from a variety of sources and communicates it in different forms. The employee has the capacity to use different technologies to access and share information. Assumes the responsibility to ensure his/her employees have the updated and precise information, needed for success. Ability to communicate and interact with all levels of the organization.

• Customer Service: Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.

• Innovation: Integrates the creation, enhancement and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.

• Corporate Compliance: Demonstrate the values of the Corporation: Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, “Solidario con la Comunidad”.

• Leadership and Influence: Influences in a positive way other people, while demonstrate ability to master the skills necessary for the completion of goals established.

• Problem Resolution: Can identify problems, resolve these, act with determination and demonstrate good judgment and integrity. Can differentiate between causes and symptoms and compiles information and alternatives to illustrate problems and issues. Involves other people, as appropriate and obtains information of various sources to reach a solution. Establishes a balance between analyzing and resolving an issue. Is compromised with action and due dates.

• Vision and Values: Understands the tasks assigned and how these are directed to the achievement of objectives, identifies opportunities that represent a better alternative to achieve objectives. The behaviors are aligned to the vision and values, even though it might be difficult to achieve.

• Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality. The person’s delivers and/or manage the delivery of results which meet the highest standards of quality. Strives for continuous improvement and the sharing of best practices.

• Team Work: Contributes to building a positive team spirit.

• Ethics: Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding.

• Multi Task: Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.

• Organizational Support: Follows policies and procedures and completes administrative tasks correctly and on time.

• Responsive: Seeks to address inquiries and requests on an expedited manner.

• Computer Literate: Advanced in Microsoft (Outlook, Visio, Word, Excel, Access, and Power Point).

• Analytical Skills: Strong analytical skills and ability to recommend and support implementation of permanent solutions.

Minimum Requirements:

• Bachelor’s Degree in Engineering (preferred) or Business Administration is required.

• Minimum of 3 years of experience in a similar job is required or equivalent combination of education and experience enough to successfully perform the essential functions of the job is required.

• Ability to work independently, as well as, part of a team to achieve department goals.

• Ability to work with all levels of management and staff.

• Ability to work in a high volume and time sensitive environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

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