What are the responsibilities and job description for the Loan Collector II position at FIRSTBANK SOUTHWEST?
Job Details
Job Summary: Responsible for collecting past due installment loans, commercial loans and mortgage loans for all branches.
Education: A minimum of the following education/experience is required:
- A high school diploma/GED and 5 years’ experience in collections, credit or finance; OR
- Associate Degree and 2 yeas’ experience in collections, credit, or finance.
Job Specific Responsibilities:
- Contacts customers who are past due on their installment loan accounts, commercial loan, and mortgage loan accounts to negotiate payment arrangements or settlements.
- Applies and understands all available collection tools and payment alternatives to minimize delinquency and credit losses.
- Consults with loan officers to favorably resolve issues as needed.
- Inputs collection notes into FIS.
- Tracks bankruptcies and judgements.
- Creates Lexis Nexis and SCRA reports.
- Files debt collections with JP
- Contacts charged-off accounts to obtain loan recoveries.
- Monitors and reports charge-off and recovery efforts.
- Files default judgments against defaulted loan customers.
- Prepares default suit packets.
- Works with legal counsel and attends legal hearings and court proceedings when necessary.
- Prepares weekly and monthly collateral tracking reports.
- Participates in on-going comprehensive training programs to maintain awareness of compliance regulations.
- Assists in resolving title issues.
- Sends demand letters and other correspondence as necessary.
- Other duties as assigned
- General computer skills
- Microsoft Office, specifically Word and Excel
Expectations of an Employee:
- Works well independently
- Treats all customers and fellow employees with respect
- Exceeds customer expectations
- Meets customer needs
- Maintain confidentiality of all bank records
- Conducts interactions with honest, ethical, and strong moral principles
- Performs at the highest level
- Takes responsibility for actions
- Does what is expected
- Leads by example and takes initiative
- Works as a team
- Efficiently shares information in a collaborating and proactive manner
- Pays attention to detail
- Solves problems
- Makes sound decisions
- Manages time effectively
- Prioritizes effectively
- Performs multiple tasks simultaneously
- Shows up for work and is on time
- Complies with all laws and regulations
- Completes all required training
- Adheres to Bank Values
Supervisory Responsibilities: None
Amount of Travel: None
Physical Requirements:
- May need to sit/stand for long periods of time
- Sustained visual concentration while working at the computer
- Typing on a keyboard for long periods of time
- Handle high stress environment
- Maintain professional appearance
Benefits Include:
- Medical, Rx, Dental, and Vision insurance
- HSA, FSA, and Limited FSA
- Employer paid and voluntary Life Insurance/AD&D
- Short-Term Disability
- Long-Term Disability
- Accident/Hospital Indemnity/Critical Illness voluntary plans
- Identify Theft Protection
- 401k with employer match
- Vacation, Sick Leave, and Holiday pay
- Tuition Reimbursement
- Gym membership discounts
- Annual payrate increases
- Incentive based bonuses
It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.
