What are the responsibilities and job description for the Sr. Salesforce Administrator position at FirstDay Foundation?
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Education: Bachelor's degree in computer science, Information Technology, or a related field or 5 years' experience in lieu of education.
Experience: 3 years of Salesforce administration experience.
Critical Action Items:
1. Administer and maintain the Salesforce platform, including user management, profiles, roles, permissions, and customization of objects, fields, workflows, processes, validation rules, flows, and other configurations.
2. Collaborate with stakeholders to gather requirements, design, configure, and implement Salesforce solutions to support business processes and objectives.
3. Customize Salesforce reports and dashboards to provide actionable insights for decision-making and performance monitoring.
4. Manage data quality and integrity through data cleansing, deduplication, data loads, and ongoing data maintenance processes.
5. Support end-users by providing training, troubleshooting issues, and ensuring adoption of Salesforce best practices.
6. Stay current with Salesforce releases, features, and best practices, and assess their potential impact on the organization's Salesforce instance.
7. Work closely with cross-functional teams to integrate Salesforce with other systems and applications, ensuring data consistency and process efficiency.
8. Assist in the evaluation, selection, and implementation of Salesforce AppExchange apps and third-party integrations.
9. Develop and maintain documentation, including system requirements, process flows, configuration changes, and training materials.
10. Participate in project planning, execution, and post-implementation activities, ensuring successful delivery of Salesforce initiatives.
Requirements:
1. Preferred experience with Salesforce NPSP and/or Nonprofit Cloud.
2. Experience with Salesforce Communities or other customer/partner-facing portals.
3. Proven experience in Salesforce support.
4. In-depth knowledge of Salesforce functionality, configuration, and troubleshooting.
5. Excellent problem-solving and analytical skills, with the ability to think critically and find effective solutions.
6. Strong customer service orientation, with the ability to communicate effectively and empathetically with users.
7. Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.
8. Excellent written and verbal communication skills.
9. Salesforce certifications – Salesforce Certified Administrator required; Salesforce Certified Advanced Administrator, Platform App Builder, and/or Nonprofit Cloud Consultant are preferred.
Other Responsibilities:
1. Other job duties as assigned.
FirstDay Foundation is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of BCFS HHS, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
English (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex [including gender, gender identity, pregnancy, and sexual orientation] or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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