Customer Service Represenative

Job Title: Customer Services Represenative

Location: Holmdel, NJ

Member Services Customer Service Representative

• Answer Incoming phone inquiries from Members, Providers and Agents.
• Pull and review information in our customer relations management (CRM) system.
• Escalate calls to different partners based on our standard procedures.
• Organize daily activities based on the goals of the organization.
• Work to exceed published production, quality and identified goals.
• Respond to customer submitted support requests, as needed.
• Assist Supervisor with communicated tasks in supporting customers.
• Answer all product-related questions in a polite manner and address queries promptly.
• Work collaboratively across multiple functional departments in the organization.
• Identify ways to improve the support provided to our customers.

Customer Service Representative Requirements:

• High school diploma or similar.
• Prior phone customer service experience
• Experience working with CRM technologies to track interactions.
• Articulate and able to perform demonstrations that engage and inspire.
• Deadline-driven, and willing to work additional hours.
• Sound technical knowledge.
• The ability to multitask effectively.
• Superb verbal and written communication skills, as well as great telephone etiquette.
• Ability to memorize details like product specifications.
• The ability to work independently and as part of a team.
• A strong growth mindset.