What are the responsibilities and job description for the Director, Agency & Product Implementation position at FIRSTENROLL LLC?
Director, Agency & Product Implementation
Location: Alpharetta, GA or Fort Lauderdale FL
Job Summary
The Director of Agency and Product Implementation is responsible for agency onboarding and leading the planning, execution, and successful deployment of healthcare products. This role finds solutions for optimizing the agency onboarding process and ensures that product implementations meet compliance standards, client expectations, and organizational goals, while fostering collaboration across departments.
Key Responsibilities
Agency Onboarding Leadership:
- Lead the agency onboarding process through to completion.
- Oversee multiple, simultaneous agency onboardings, ensuring consistency and efficiency.
- Educate agencies on best practices, product knowledge, training guides, templates, and workshops.
Product Implementation Leadership:
- Lead end-to-end implementation of healthcare products, ensuring compliance with regulatory requirements (e.g., HIPAA, ACA).
- Develop and maintain project plans, timelines, and resource allocation.
- Oversee multiple, simultaneous product implementations, ensuring consistency and efficiency.
Stakeholder Management:
- Collaborate with internal stakeholders (sales, product development, compliance, IT, operations) to align implementation strategies.
- Serve as the primary point of contact for clients throughout the agency and product implementation process, providing clear communication and updates.
- Manage client expectations and address concerns promptly and effectively.
Compliance and Quality Assurance:
- Ensure that all implementation activities adhere to federal and state healthcare regulations.
- Conduct risk assessments and develop mitigation strategies related to compliance and operational risks.
- Collaborate with legal and compliance teams to maintain up-to-date knowledge of regulatory changes.
Process Improvement:
- Develop and refine implementation methodologies, incorporating best practices and lessons learned.
- Establish key performance indicators (KPIs) to monitor implementation success and client satisfaction.
- Identify areas for process improvement and lead initiatives to enhance efficiency and quality.
Team Leadership and Development:
- Build, mentor, and manage a high-performing agency and product implementation team.
- Conduct performance reviews and provide professional development opportunities.
- Foster a culture of collaboration, accountability, and innovation within the team.
Qualifications - Education and Experience
- Bachelor’s degree in Healthcare Administration, Business, Information Technology, or a related field (Master’s preferred).
- Minimum of 7-10 years of experience in agency and/or product implementation, with at least 3-5 years in a leadership role within a regulated healthcare TPA environment.
- Proven experience managing complex implementation projects with multiple stakeholders.
Qualification - Skills and Competencies:
- Deep knowledge of healthcare regulations, including HIPAA, ACA, and CMS guidelines.
- Strong project management skills with experience in agile and waterfall methodologies.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in project management tools (e.g., Monday.com, MS Project, Jira) and CRM systems.
- Analytical mindset with problem-solving capabilities.
Certifications (Preferred):
- Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- Lean Six Sigma Green Belt
